Specialty Care Pharmacy
Frequently Asked Questions
1. What type of medications does the Specialty Care Pharmacy handle?
Specialty Pharmaceuticals that are used to treat serious chronic, often rare conditions such as: Hepatitis, Multiple Sclerosis, Rheumatoid Arthritis, Growth Disorders, Hemophilia, Immune Disorders, Osteoporosis, etc. These pharmaceuticals are difficult to manage due to complex administration regimens, special storage requirements and often have high acquisition costs.
2. What is the Specialty Care Pharmacy?
Specialty pharmacy is a unique service model designed to help providers and patients manage complex conditions and their associated drug therapies to improve patient compliance and outcomes. We do this by streamlining the delivery process, assisting in pharmaceutical benefits coordination and providing individual medication management services. Our role is to provide patients with personalized pharmaceutical care by monitoring your specialty medications and advising your healthcare team on how this part of your care plan is working.
3. How will the insurance process work?
We will coordinate with our Presbyterian members, the Presbyterian Health Plan pharmacy benefits administration and providers to streamline the complex processes required for specialty medications.
4. How do I receive my medications?
Most medications will be delivered to the patient. We will work to ensure timely and convenient medication deliveries. Once a month we will call to arrange for medication refills and any supplemental supplies needed.
5. How will I know when payment(s) have been made to the Specialty Care Pharmacy and if there is a balance?
If there is a balance on your account you will receive a call from the pharmacy informing you of the balance you are responsible for, at that time a payment may be made over the phone or in the pharmacy. All medications must be paid for prior to shipping or pick-up. Payments may be made over the phone or in person using cash, check or credit card. (Visa, Mater Card, American Express and Discover are all accepted.)
6. Can Medications be returned?
Pharmacy policy prohibits the restocking of medicines. More specifically, such products will not be accepted for return or exchange by a pharmacist or pharmacy after they have been sold, distributed or dispensed.
The Specialty Care Pharmacy delivers products according to the prescription that is sent from your physician. We can not issue credit for excess stock or for unused products resulting from a prescription change after delivery. It is very important that you adhere to the medication instructions as prescribed by your physician.
7. Can I pick-up my medications?
The Specialty Care Pharmacy is open during regular business hours (see below) to assist patients who would prefer to pick up there prescriptions from the pharmacy.
8. What are the pharmacy’s hours of operation?
The Specialty Care Pharmacy is open Monday thru Friday 8: 00 am to 4: 30 pm.
Closed Saturday and Sunday
9. Where is the pharmacy located?
The pharmacy is located at the Northside Presbyterian Medical group at 5901 Harper Dr NE, Albuquerque, NM 87109 on the lower level.
10. How can I contact the pharmacy?
You can contact our pharmacy staff during regular office hours at:
Phone: 505-823-8800 Fax: 505-823-8833
Toll Free Phone: 1-855-775-7737
Email: email@example.com or visit our website at www.phs.org/SpecialtyPharmacy
11. Is there someone on-call 24x7?
In the case of an Emergency call 911.
A consultant pharmacist is available during non-business hours for urgent medication questions that may arise. On-call number: 1-855-775-7737
12. How can I track my order?
Shipments will be delivered by UPS. A pharmacy staff member will contact you to arrange your shipment at that time you will be assigned a tracking number. All shipments can be tracked on-line at: www.ups.com/tracking/tracking.html
For questions regarding tracking information please contact the pharmacy.