2011 Awards, Accomplishments and Recognitions

2011 Leapfrog Top Hospital Award: Presbyterian Hospital. As a 2011 Top Hospital, Presbyterian Hospital met standards for safe, high quality care, which includes medication safety, intensive care unit physician staffing and high risk prevention for surgeries and producers. In addition, hospitals are measured on their progress in preventing infections and other hospital-acquired conditions and adopting policies on the handling of serious medical errors.

Pioneer Accountable Care Organization (ACO): Presbyterian Healthcare Services. Presbyterian Healthcare Services has been selected to participate in the Pioneer ACO model, a new initiative sponsored by the Centers for Medicare and Medicaid Services (CMS) Innovation Center. Through the Pioneer ACO model, Presbyterian will work with CMS to provide Medicare beneficiaries with higher quality, higher value care through enhanced care coordination. Presbyterian is one of only 32 organizations selected for the Pioneer ACO Model in the United States and the only Pioneer ACO in New Mexico.

Premier's QUEST Collaborative Top Performing Hospital: Presbyterian Hospital and Presbyterian Kaseman Hospital. Presbyterian Hospital and Presbyterian Kaseman Hospital (PKH) are among the 2011 Top Performing Hospitals in the Premier healthcare alliance’s national QUEST® collaborative. This is the third year in a row that PKH has achieved top performance. QUEST supports hospitals in delivering the best care possible, as well as sharing collaborative solutions to improve healthcare nationwide and influence public policies. Together, the current 278 QUEST members share ideas, strategies and proven practices to reduce variation, an approach that has been shown to improve care quality, safety and cost.

Premier Cares Award Finalist: Presbyterian Healthcare Services. Presbyterian Healthcare Services was chosen as one of six finalists for the Twentieth Annual Monroe E. Trout Premier Cares Award and will receive atleast a $24,000 cash prize! Premier Cares Award recognizes innovative programs that help the medically underserved.

2011/2012 Consumer Choice Award (National Research Corporation): Presbyterian Hospital. This award identifies hospitals chosen by healthcare consumers as having the highest quality and image in over 300 markets throughout the U.S. The winners, which are the most-preferred hospitals, are named in Modern Healthcare Magazine.

Standard and Poor’s Credit Rating Agency “AA” Rating: Presbyterian Healthcare Services Presbyterian learned that it has been upgraded from an “-AA” rating to “AA” validating that Presbyterian is a good steward of the communities resources as a not-for-profit system.

New Mexico Business Weekly Best Places to Work: Presbyterian Healthcare Services. Presbyterian received top ten “Best Places to Work” in the large company category. This recognition was based on anonymous employee surveys, which were administered by Quantum Workplace. More than 90 companies were nominated for this award.

New Mexico Business Weekly 2011 Women of Influence Honorees: Kathy Davis, RN and J.J. Parsons. New Mexico Business Weekly recognized local business women and community leaders who have made significant contributions in business and community activities that have benefited the state.

New Mexico Medical Review Association Brilliant Torch Award: Lincoln County Medical Center, Dan C. Trigg Memorial Hospital and Socorro General Hospital. Three of Presbyterian’s hospitals received the Brilliant Torch award as part of the New Mexico Medical Review Association (NMMRA) 100% Core Measures Club. Brilliant Torch recognition means a hospital has achieved 100 percent on 76 to 100 percent of the core measures reported by the hospital, the highest level of recognition, three quarters in a row. Core Measures were established by the Center for Medicare and Medicaid Services and are a method of tracking and measuring a variety of evidence-based, scientifically researched standards of care in medicine which have been shown to result in improved clinical outcomes for patients.

Modern Healthcare Presbyterian Ranked No. 16 In The U.S. For The Top 100 Most Integrated Healthcare Networks. Presbyterian Healthcare Services is ranked sixteenth in the latest evaluation of the 100 most highly integrated healthcare networks in the nation. The report was featured in Modern Healthcare and was conducted by SDI, which is considered to be the nation’s premier rating system for evaluating healthcare networks on their performance and degree of integration.

Presbyterian Medical Group Isleta Clinic Receives NCQA Level 3 Accreditation. Presbyterian Medical Group’s Isleta Clinic has been recognized nationally by the National Committee of Quality Assurance (NCQA) as a Level 3 Patient-Centered Medical Home (PCMH), making it one of only two sites in New Mexico to reach this distinction. Level 3 is the highest level of certification, meaning the practice scored between 85 and 100 points. The Isleta Clinic scored 91 points.

Three Presbyterian Nurses receive Nursing Excellence Awards. Candi Kohler received the Excellence in Critical Care Award, Homer Lee Greer was named Outstanding Student Nurse and Mary Elizabeth “Liz” Hays received the Touch a Life Award.

Albuquerque Coalition for Healthcare Quality: Presbyterian Medical Group. Presbyterian would like to applaud the Presbyterian Medical Group (PMG) for their participation in this grant program. PMG is one of the biggest medical groups and had to supply a lot of medical records for the review. Albuquerque is one of 17 cities in the country participating in this grant program under the Robert Wood Johnson Foundation called "Aligning Forces for Quality" (AF4Q). NMMRA manages this program under the collaborative "Albuquerque Coalition for Quality".
What is "quality health care?" Quality health care helps you stay healthy, helps you recover faster from an illness or injury, and it’s the kind of care you want for you and your family. Quality care is care that works, is safe and is tailored for patients.

Top Improver Award from Press Ganey: Plains Regional Medical Center. Plains Regional Medical Center (PRMC) was one of only 20 hospitals nationwide that received a Top Improver Award from Press Ganey. PRMC accepted the award at the 2011 National Client Conference November 13-15 in Dallas, Texas. The Top Improver Award is given to Press Ganey clients that have shown continuous improvement by comparing scores from the current year to the previous year by quarter. This initiative received great administrative support in conjunction with motivated staff members that remain committed to improving and sustaining high patient satisfaction scores.

Presbyterian Medical Group Ruidoso-White Mountain Medical and Plains Regional Medical Group leads New Mexico in consecutive years for childhood immunization rate. PMG Ruidoso-White Mountain Medical (WMM) leads New Mexico’s Department of Health and the state’s Immunization Coalition for eight consecutive years exceeding 90-percent childhood immunization rates and is the only clinic in the state to have done so for that timeframe. Plains Regional Medical Group (PRMG) was informed that it met 100-percent childhood immunization rates following an audit through CASA (Clinic Assessment Software Application) as part of the Vaccine for Children’s Program and the New Mexico Department of Health.
Childhood immunizations are defined as by the time children reach two years of age, they have received all of their scheduled immunizations. WMM’s immunization rate for 2011 was 98%, the same rate as 2010.

Joint Commission’s Gold Seal of Approval: Lincoln County Medical Center and Socorro General Hospital. Both Socorro General Hospital (SGH) and Lincoln County Medical Center (LCMC) earned The Joint Commission’s Gold Seal of Approval™ for accreditation by demonstrating compliance with The Joint Commission’s national standards for healthcare quality and safety in hospitals. The accreditation award recognizes both hospitals’ dedication to continuous compliance with The Joint Commission’s state-of-the-art standards. The Joint Commission’s hospital standards address important functions related to the care of patients and the management of hospitals. The standards are developed in consultation with healthcare experts, providers, measurement experts and patients.

Modern Healthcare’s 2011 Top 25 Clinical Informaticists: Susan Dezavelle. Modern Healthcare Magazine named Presbyterian Healthcare Services’ Susan Dezavelle, RN, one of the nation’s Top 25 Clinical Informaticists in 2011. Dezavelle is director of medical informatics for the 400,000- member Presbyterian Health Plan, which serves as the business unit for eight-hospital system Presbyterian Healthcare Services.

New Mexico Restaurant Association Executive of the Year: Chef Ed Holland. Presbyterian Healthcare Services’ Executive Chef Ed Holland won “Executive of the Year” Award by the New Mexico Restaurant Association (NMRA). NMRA recognized excellence in the hospitality industry and awarded top achievers.

New Mexico Rio Grande Chapter of the Case Management Society of America (CMSA) 2011 Case Manager of the Year: Valerie Lotz.
 

2010 Accomplishments and Recognitions

Malcolm Baldrige Award Site Visit. The Baldrige Performance Excellence Program recognizes nationally excellent organizations in Manufacturing, Service, Small Business, Education, Nonprofit and Health Care. Presbyterian was one of 54 health care organizations that applied to receive a site visit and was one of only seven health care organizations receiving a site visit this year. Achieving a site visit recognizes that we are making improvements in how we provide care and services to our patients and members.

Top-Ranked Health Plan. For the third year in a row, Presbyterian Health Plan was named New Mexico’s top-ranked health plan in Commercial and Medicare. (NCQA’s Health Insurance Plan Rankings 2010-11-Private). The National Committee for Quality Assurance (NCQA) awarded Presbyterian Health Plan its highest accreditation status of Excellent for service and clinical quality for its Medicaid HMO and Medicare HMO products and a Commendable status for its Commercial HMO/POS product.

Top 25 Most Integrated. Presbyterian Healthcare Services was named one of the top 25 most integrated systems by SDI Health in 2010.

Beacon Award for Critical Care Excellence: Presbyterian Hospital’s Cardiac Critical Care Unit (American Association of Critical-Care Nurses). This award recognizes the top intensive care units in the country and places Presbyterian Hospital’s CCC Unit in the top tier of hospitals nationally for providing the highest standards of nursing professionalism. The unit has met rigorous criteria for excellence, displaying high-quality standards and exceptional care while maintaining a healthy work environment. There are an estimated 6,000 intensive care units in the United States. The AACN has given the Beacon Award to approximately 200 pediatric and adult critical care units since 2003.

ENERGY STAR Award (U.S. Environmental Protection Agency): Presbyterian Hospital. Presbyterian Hospital was the first hospital in the nation to receive this award for 2010. ENERGY STAR recipients are recognized for superior energy efficiency and environmental protection and rated in the top 25 percent of facilities nationwide for building energy performance.

2010 Gold Performance Award (American College of Cardiology and the American Heart Association): Presbyterian Hospital. This award recognizes hospitals for their commitment and success in implementing the highest standard of care for acute myocardial infarction patients. The full implementation of acute and secondary prevention guideline-recommended therapy is a critical step in saving the lives and improving the outcomes of heart attack patients. Presbyterian was one of only 135 hospitals nationwide to be recognized for a nationally excellent compliance rate for evidence-based care as defined in the “Get with the Guidelines” program.

2010/2011 Consumer Choice Award (National Research Corporation): Presbyterian Hospital. This award identifies hospitals chosen by healthcare consumers as having the highest quality and image in over 300 markets throughout the U.S. The winners, which are the most-preferred hospitals, are named in Modern Healthcare Magazine.

New 100% Core Measure Club Award (New Mexico Medical Review Association): Española Hospital and Socorro General Hospital. Both hospitals have received three consecutive Brilliant Torch awards as part of the New Mexico Medical Review Association (NMMRA) 100% Core Measures Club. Brilliant Torch recognition means a hospital has achieved 100 percent on 76 to 100 percent of the core measures reported by the hospital, the highest level of recognition, three quarters in a row. Core Measures were established by the Center for Medicare and Medicaid Services and are a method of tracking and measuring a variety of evidence-based, scientifically researched standards of care in medicine which have been shown to result in improved clinical outcomes for patients.

2010 New Mexico Nursing Excellence Awards (New Mexico Center for Nursing Excellence). From Rio Rancho to Española to Albuquerque, five Presbyterian nurses were recognized for their commitment to quality and caring within our facilities.

Supply Chain Excellence Award (Premier Healthcare Alliance): Dr. Dan C. Trigg Memorial Hospital, Espanola Hospital and Lincoln County Medical Center. These health facilities were cited for superior supply expense performance. All of the winners’ supply expense performance was measured by Premier’s SupplyFocus, the industry’s largest comparative database of operational and supply chain cost information for acute care hospitals.

College of Surgeons Commission on Cancer awarded Three-Year Accreditation with Five Commendations to The Cancer Center at Presbyterian.

Quality Oncology Practice Initiative (QOPI®) Certification Program (QOPI®): Presbyterian Medical Group - Medical Oncology. The Cancer Center at Presbyterian’s Medical Oncology department is one of the first oncology practices in the nation and the only practice in New Mexico, to be recognized by the QOPI® an affiliate of the American Society of Clinical Oncology (ASCO). The QOPI® Certification Program is a new initiative to certify oncology practices that meet rigorous standards for high-quality cancer care. More than 580 oncology practices have registered in the QOPI program and PMG Medical Oncology is one of only 23 receiving the inaugural certification.

Green Zia Environmental Leadership Program: Silver level recognition. (New Mexico Environmental Department): Presbyterian Hospital and Presbyterian Kaseman Hospital. This program recognizes Presbyterian’s accomplishments and commitment to environmental improvement in a number of areas, including: energy, water use reduction, waste reduction and recycling, and environmental protection.

US News & World Report’s Best Hospital edition, August 2010, recognized Presbyterian Hospital for being ranked seventh in the nation for the lowest hospital re-admission rates for Medicare patients with heart failure within 30 days of discharge (19.1 percent readmission rate compared to the national average of 24.7 percent). Improved compliance with regulatory guidelines for heart failure care and implementation of discharge education for patients has contributed to this favorable rate.

Presbyterian Healthcare Services President and CEO Jim Hinton was elected to the American Hospital Association Board of Trustees.

Mammography Quality Standards Act Inspection (U.S. Food and Drug Administration): Plains Regional Medical Center. Passed inspection with no deficiencies. The MQSA inspection is a yearly inspection of mammography equipment and quality assurance records to ensure we are providing high quality mammography services.
 

Recognition from The New Mexico Breastfeeding Task Force For Practices Supporting Breastfeeding Families: Women's Care, August 2010.


2009 Awards

Silver 1 Medal of Honor (U.S. Department of Health and Human Services): Presbyterian Hospital. This award is based on Presbyterian Hospital meeting the Donation after Cardiac Death (DCD) goal of 10 percent, as well as achieving a 75 percent conversion goal.

Energy Star Award (U.S. Environmental Protection Agency): Presbyterian Hospital. Presbyterian Hospital was one of only 13 buildings to be designated as an Energy Star recipient in the state of New Mexico.

Compañero Award (Quality New Mexico) for mentoring other businesses in New Mexico.


2009 Accomplishments and Recognitions

Malcolm Baldrige Award Site Visit. Presbyterian received site visits for the Baldrige Performance Excellence Program in 2005 and 2006, as well.

The National Committee for Quality Assurance (NCQA) awarded Presbyterian Health Plan its highest accreditation status of Excellent for service and clinical quality for its Commercial HMO/POS, Medicaid HMO and Medicare HMO products.

National Quality Examiners Appointments: Three Presbyterian Employees (Malcolm Baldrige National Quality Award Program).

2009 Business of the Year by the Clovis/Curry County Chamber of Commerce: Plains Regional Medical Center.