Purpose, Vision, Values, Strategy and Goals
The Egg represents the foundation of our culture at Presbyterian. We use it to define and record in one place the key elements of our organization and to help each employee describe how his or her job contributes to Presbyterian’s success.
Purpose: Presbyterian exists to improve the health of the patients, members and communities we serve.
Vision: To earn the letter recorded in the Egg, written from the viewpoint of a patient or member, and reflecting what our customers expect from Presbyterian.
The CARES behaviors bring our values to life and give us the opportunity to care for our customers and each other. Ultimately, our values influence the results of our work, which we achieve through living the CARES behaviors each day:
Respect and Respond
Environment of Health
By living CARES behaviors, we honor
People First: Patients, Members, Employees and Clinician Partners
Wholeness: Body, Mind and Spirit
High Performance: Excellence, Innovation, Teamwork and Trust
Strategy and Goals
Our strategy: To radically improve the customer experience, we will transform our integrated system to produce Best Clinical Quality, One Presbyterian and Affordability and Sustainability.
Our three strategic goals:
Best Clinical Quality
For each and every one of our customers, Presbyterian will: improve their health, offer a consistently excellent healthcare experience, and deliver care at an affordable cost.
We will increase integration of our delivery system and health plan to provide patients and members a seamless, reliable and caring experience.
Affordability and Sustainability
We will improve processes and eliminate waste to substantially reduce the cost of our services to patients and members while investing in future healthcare needs.