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System Requirements and Help

Using Web Services from your Home Connection

Logging in to PresOnline gives you a Menu of Services. From this menu, you can reach HPP, Compliance Edge, PresNet, and other programs, depending on your security access level.

External Vendor Programs

The following programs are provided by external vendors so you should not go to PresNet to reach these programs. Access these programs as follows:

  • High Performance Plan (HPP): Click on "High Performance Plan" from the Menu of Services
  • Compliance Edge: Click on "Compliance Edge Lessons" from the Menu of Services
  • PresElect: Use this link, or the PresElect link on the phs.org Employee page

If you have already gone to PresNet and are returning to the Menu of Services to reach these programs, you should first close your browser to clear the PresNet connection. You do not need to close your internet connection, just your browser. Then return to phs.org to access these programs as above.

Registration

To access Employee Home Access to PresNet from your home connection, you must register as a user.

  • You will need your Employee Number and PIN.
  • When you have been validated as an employee, you will be given a name-based Pres ID to use for Employee Home Access to PresNet.
  • The link to Registration is on any PresOnline Login screen, as well as on the Employees page of phs.org

During registration, you may receive a Security or Certificate alert. Click the response button that allows you to continue. This message may vary according to which browser you are using.

Minimum Requirements

The E-Business Team will not support systems, browsers, or access speeds that fall below the following minimums:

  • Pentium-II processor with a minimum speed of 150 MHz, or above
  • Minimum traditional modem connection speed of 38.8 kbps, or above
  • Any cable modem or DSL connection speed
  • Browsers: (All browsers must be set to 128 bit encryption. If you have an older browser, you may need to upgrade. Visit Microsoft or Firefox sites from your home computer to do this)

The following systems and applications are not currently supported:

  • Apple/Macintosh systems
  • Browsers:
    • Opera
  • Browsers other than those specifically listed above

Your ability to access Employee Home Access to PresNet and the applications available through PresNet can be affected by the configuration of your home PC. Though dial-up (phone) connections are supported, your Presbyterian workstation connection is significantly faster. Extended wait times for pages to load can occur.

In addition, because of the variety of hardware and software available and the other uses you may have for your personal home PC, Presbyterian will only assist in resolving issues that relate to the Employee Home Access to PresNet setup and will not resolve issues that are caused by your personal PC configuration.

Getting Help for Employee Home Access to PresNet:

Support for Employee Home Access to PresNet will be available by calling the Help Desk at: (505) 923-6825.

Support Hours:

  • Monday through Friday, from 8:00 a.m. to 9:00 p.m., and
  • Saturday and Sunday, from 8:00 a.m. to 5:00 p.m.

If you call the Help Desk outside these hours, your issue will be logged for follow-up on the next support day.

Concurrent (Simultaneous) Users:

Access to Employee Home Access to PresNet for this secure system is limited to 100 concurrent users. Once this limit has been reached, you will receive the following message:

"Unable to process request. Reached the maximum number of allowed sessions. Please try to login later"

If you receive this message frequently, please contact the Help Desk to report the times and number of attempts that you made. This information will be used to assess the need for increasing connections.

Session Timeouts:

Your login will terminate after 30 minutes of inactivity. Your login to Employee Home Access to PresNet will also terminate after three hours, even if you are still working. Use caution, if you are involved in a lengthy process, such as when taking a Compliance Edge lesson. These lessons can take up to an hour to complete.

Before beginning a Compliance Edge lesson, begin a new Employee Home Access to PresNet session. To start a new session, close your browser, restart your browser, and login to Employee Home Access to PresNet.

What can I expect to be able to do?

You should be able to perform 95 percent of the tasks you normally do in PresNet, with the following possible exceptions:

  • Applications unavailable through Employee Home Access to PresNet:
    • ROS
    • Rosters
    • Unique ID Lookup
    • EDD Approval Process
    • Med Errors "short form" reports and administrative tasks
  • Many PresNet documents require specific applications to open, such as Microsoft Word, Excel and PowerPoint files. These files comprise the majority of the contents in the document libraries. However, there may also be other kinds of files, such as PDF or MS Project files.

    You may not be able to open these files, if you do not own the applications that were used to create them.

    Presbyterian is not responsible for your personal software. If you need to access these types of files. and you do not own the appropriate applications, you will need to access these files while at work, or purchase the software yourself.
     
  • Javascript applications such as the Presnet search function will not work if you are using Netscape. In that case, please use Internet Explorer instead.

What to consider if pages seem very slow to load:

PresNet was designed to be used internally, across high-speed, direct connections. Because of the design of the network at Presbyterian, there is rapid response on PresNet. Unless you are using a cable modem or DSL connection, some of the large-content pages may take a long time to load. This is not abnormal or any indication that Employee Home Access to PresNet is operating incorrectly.

Your browsing is logged:

Caution: Once you have logged into Employee Home Access to PresNet, your web activities are logged (tracked) by Presbyterian, until you disconnect by closing your browser. If you have completed your Employee Home Access to PresNet business and wish to resume external surfing, you are strongly advised to terminate your browser session and re-open it for non-Presbyterian related activities. Failure to disconnect from Employee Home Access to PresNet will result in an open PHS connection. All activities become subject to Presbyterian's Appropriate Use policy.