Behavioral Health Care

In addition to medical concerns, there may be times when you need help with mental health, alcohol or drug related problems. We call these services behavioral health care. ValueOptions provides your behavioral health benefits. To access behavioral health services, call ValueOptions at 1-888-251-7511.

How do I get behavioral health care?

There are four ways you can get behavioral health care:

• Call ValueOptions, 24 hours a day, at 1-888-251-7511 for behavioral health services.
• Call your behavioral health practitioner.
• Call your PCP. He or she will help you get the care you need.
• If you need transportation to a behavioral health appointment, call Presbyterian Salud Member Services at (505) 923-5200 or toll free, 1-888-977-2333, to arrange for a ride.

Do I need a referral to get Behavioral Health Services?

No. You do not need to get a referral from your PCP to get behavioral health care. You can go directly to a behavioral health provider for help. Presbyterian Salud encourages you to tell your PCP if you are using behavioral health care services. However, it is your right to not tell your PCP that you are using behavioral healthcare services. Please call ValueOptions at 1-888-251-7511 with any questions about a Behavioral Health referral.

What should I do if I have a behavioral health care emergency?

If you are having an emergency (for example, if you feel like hurting yourself or others or if you are not able to take care of yourself), you should do one of these things:

• Call 911.
• Call the behavioral health benefits provider, ValueOptions, at 1-888-251-7511.
• Go to the nearest hospital emergency room.

What should I expect when I try to get behavioral health care?

When you call ValueOptions at 1-888-251-7511, they will help you get the care you need.

What if I am already getting behavioral health care?

The Salud! Behavioral Health provider, ValueOptions, can help you select a provider for your behavioral health care. Please contact ValueOptions at 1-888-251-7511 with any questions.