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To protect patient health, Presbyterian transitioning to telehealth and postponing elective surgeries

March 25, 2020 Featured Press Release

To continue to provide safe care for all patients during the Novel Coronavirus (COVID-19) pandemic, Presbyterian Healthcare Services is making several changes that will impact clinic and outpatient visits as well as elective surgeries in our community.

Expanded telehealth options

  • Presbyterian Medical Group is transitioning from in-person visits to telephone or video visits for patients at our specialty clinics, such as oncology and cardiology, and outpatient departments.
  • Starting last week, many older patients with chronic conditions were contacted and transitioned to telephone visits. PMG clinic staff will continue to review scheduled appointments and call patients to discuss either telephone or video visit options with their provider.
  • Outpatient services, such as well-child visits, will also be transitioned to video visits. If pediatric vaccinations are required, patients will be directed to a drive-through location.
  • When staff call patients to remind them of appointments, they ask COVID-19 screening questions. Patients in need of testing are directed to the appropriate testing site.

Postponing elective surgeries

  • Gov. Michelle Lujan Grisham’s decision to postpone all elective procedures is in line with Presbyterian’s existing approach and we fully support the decision.
  • Presbyterian has evaluated and already actively encouraged the delay of elective hospital-based surgery and outpatient procedures that can be reasonably postponed without compromising the health of our patients. This includes procedures such as bariatric surgeries and total joint replacements. Postponing elective procedures will allow critical staff to be re-deployed to other areas of our hospital and minimize the use of Personal Protective Equipment (PPE).
  • Presbyterian continues to perform emergent and urgent surgeries to meet the needs of New Mexicans receiving care in our hospitals.

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