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Emergency Medicine

If you have a medical emergency, call 911 or the emergency number in your area. Or go to the Emergency Department at one of the hospitals listed below.

In the Emergency Room, we diagnose and treat acute illnesses and injuries that can be life threatening and require immediate medical attention. Your emergency medicine physician has special training and advanced life-saving skills such as

  • Surgical procedures
  • Trauma resuscitation
  • Advanced cardiac life support
  • Advanced airway management

After treatment, you may need to go to the hospital, or you may be sent home.

Sometimes you're not sure of the best place to get the care you need. Here are some guidelines to help:

Go to urgent care for conditions such as:

  • Sprains and strains
  • Sore throats, coughs, colds or the flu
  • Ear infections, sinus infections
  • Allergy flare-ups
  • Mild asthma
  • Minor broken bones, such as a finger
  • Minor cuts that may need stitches
  • Nausea

Go to the Emergency Room for conditions such as:

  • Chest pain
  • Any sudden or severe pain
  • Difficulty breathing
  • Head injuries
  • Sudden changes in vision
  • Difficulty speaking
  • Sudden confusion or dizziness
  • Suicidal feelings
  • Coughing up or throwing up blood
  • Major broken bones, such as a leg
  • Severe diarrhea or throwing up
  • Severe bleeding
  • Abdominal pain

If you feel that you are having a serious medical emergency, you should go to your closest emergency room as soon as possible. If you are concerned and are not sure whether you need to be seen at an urgent care clinic or the Emergency Room, you can also try these options:

  • Call PresRN, a nurse advice line, 24 hours a day at the number below based on your Presbyterian health plan. A nurse will help you decide where to go for the right treatment. Visit PresRN
    • Centennial Care Members
      Phone: 505-923-5677 or 1-888-730-2300
    • Medicare Members
      Phone: 505-923-5573 or 1-800-887-9917
    • All Other Presbyterian Members
      Phone: 505-923-5570 or 1-866-221-9679
  • Call your primary care office or go to an Urgent Care Clinic

What to Expect During a Visit to the Emergency Room

  • You'll receive a medical screening exam to determine what kind of care you need.
  • If your condition is an emergency, you will be treated in the emergency room.
  • If your condition is not an emergency, you will meet with an onsite patient navigator who will make an appointment for you to visit a primary care office or refer you to urgent care.

If you wish to be treated in the emergency room after being informed that your condition is not an emergency, you will have to pay for services at the time of treatment. Under these circumstances, you will likely not be reimbursed by your health plan.

Visitors and Family in the Emergency Room

Support and encouragement from your family is important. For the privacy and safety of all our patients we may need to limit your visitors. Visitors may be asked to wait in the waiting area during your treatment.

Children must always be accompanied by a parent.

Emergency rooms are available at the following Presbyterian hospitals: