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Virtual Urgent Care

Servicios & Centros

Virtual Urgent Care

Virtual Urgent Care makes it convenient to get care for minor illnesses or injuries from wherever you are in New Mexico. You can discuss your symptoms with a provider over video and receive a treatment plan.

Request Video Appointment
Hours
Mon-Fri: 7 am - 7 pm
Sat-Sun: 7 am - 5 pm
Ages
All ages. Patients under 18 years of age must have a parent or legal guardian present.
Holiday Hours
Memorial Day: 7 am - 4 pm
July 4: 7 am - 4 pm
Labor Day: 7 am - 4 pm
Thanksgiving Day: 8 am - 4 pm
Christmas Eve: 7 am - 4 pm
Christmas Day: 8 am - 4 pm
New Year's Eve: 7 am - 4 pm
New Year's Day: 8 am - 4 pm
Appointment Type
Scheduled video
Insurance
Most major insurance accepted*

What Conditions are Treated? 

  • Blood pressure elevation 

  • Cold, cough, flu or fever 

  • Heartburn, acid reflux, GERD 

  • Infections (sinus, skin, UTI, yeast) 

  • Migraines and headaches 

  • Stomach and digestive issues 

  • And more! See full list 

There are times when Virtual Urgent Care should not be used.  Learn more about when not to use Virtual Care

How it works

  1. Sign In: Log into your MyChart account. If you don’t have one, you will need to create one.

  2. Schedule Your Appointment: Select the day and time that work best for you.

  3. Check Your Email: After scheduling, you will receive an email confirmation with instructions. You will also receive reminders prior to your appointment.

  4. Complete eCheck-In (Required): Log into MyChart & complete eCheck-in before your appointment.

  5. Join the Video Visit: 5-10 minutes before your appointment, log into MyChart, select your video appointment, and click the “Join video visit” button.

  6. Test audio and video

  7. Wait in the Virtual Waiting Room – The provider will be with you shortly.

  8. Complete Virtual Visit

VirtualPRES Care Team uses Presbyterian Medical Group care team members.

Accepted Insurances and Cost

*Presbyterian Virtual Urgent Care accepts most major insurance. Charges related to telehealth services are determined by your insurance plan. Please check with your health insurer if you have any questions. 

Virtual Urgent Care FAQs

Find answers to common questions about Virtual Urgent Care.

Access Your Health Information

For secure online access to view test results, contact your provider, request medication renewals or schedule an appointment, sign up for a MyChart account today.

Learn more

Get the Care You Need with Presbyterian Urgent Care

Don't wait to get the care you need. Our urgent cares offer video and in-person appointments, as well as walk-in care.

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Prepare for Your Appointment

Review visitor guidelines, test your device for telehealth appointments, and complete some forms ahead of visits, procedures and surgeries.

Explore these resources