Medicare Advantage Plans
    Shop for Plans
    For Members
myPRES Login
Attend Seminar
Request Info Kit
Contact Us
Member Resources


  • Forms, Plan Information, Policies
  • Prescription Drugs
  • Provider Directory
  • Appeals and Grievances
  • Request Pharmacy exception
  • Fraud and Abuse
  • Form for Medicare Complaint
  • Nondiscrimination
  • Multi-Language Interpreter Services
Last Updated: 10/1/2023

Member Resources

Get the information, tools and resources you need to stay healthy and prevent or manage diseases.

Manage Your Healthcare Online

Login to myPRES, Presbyterian's secure online member and patient portal where you can:

  • Pay your health plan premium

  • Order prescriptions

  • View or request a replacement member ID card

  • Access Video Visits

  • Preference center

  • Look up benefit information securely, view claims status, and track deductibles

  • Check your flex card or over-the-counter (OTC) debit card balances, order products, or look up retail sites (for Presbyterian UltraFlex (HMO-POS) and Presbyterian Dual Plus (HMO D-SNP) 004 plan members only)

Login Now

Video Visits

Get care for minor conditions anytime day or night using a nationwide network of providers via a secure smartphone, tablet or computer webcam. $0 for all Medicare Advantage members.

Learn More About Video Visits

PresRN Nurse Advice Line

Registered nurses are available 24 hours a day / 365 days a year to answer your questions about health concerns. Available to Presbyterian Health Plan members at no cost.



Financial Assistance – Help Made Simple

Many Medicare beneficiaries don’t know that they qualify for money saving programs. Your Presbyterian Health Plan membership includes a personal service that helps you find out if you qualify for these programs.*

Contact Us for more information

Healthy Solutions

Healthy Solutions is a health coaching program available to members at no additional cost. Coaching is available for members with asthma, coronary artery disease, diabetes and hypertension who meet eligibility criteria. The program is designed to help you create a plan to live a healthy lifestyle.

Read About Healthy Solutions

Read About Healthy Solutions, Spanish

Care coordination

Care coordination helps coordinate your healthcare needs, whether you are in the hospital or at home. Care Coordinators work with you to create a plan to help you get the care you need. This is for members with chronic long-term, complex, or behavioral health needs. The level of care coordination you receive depends on your needs

Care Coordination Referral Form

Presbyterian Senior Connection

Presbyterian Senior Connection gives you a variety of health promotion, educational, and social opportunities. These include education series, physical activity programs, senior services, sun tours and local business discounts.


Hours: Monday through Friday, 8 a.m. to 4 p.m.

Advance Directive

An advance directive is a legal document about your healthcare choices. It is only used when you aren’t able to speak for yourself. It also explains what medical support you want, or do not want, if you become seriously ill.

Complete an Advance Directive