Provider Portals
Our provider portals will help keep you up to date on administrative functions related to patient and member care.
PROVIDERConnect Portal
The PROVIDERConnect portal hosts a variety of resources to simplify administrative tasks for providers. Capabilities of the portal include:
Eligibility verification
Claims information
Payment tracking
Adjustment requests
Prior authorizations/Benefit certifications
Provider directory profile updates
Apply for access to PROVIDERConnect (through myPRES login)
PROVIDERConnect Training
If you would like to receive training in person, please contact your Provider Network relationship team. You can access the online user manual here:
Provider Directory and Profile Updates
View the Provider Directory Update Your Provider Directory Profile
Need help? Contact the PROVIDERConnect eHelp Desk
Hours: Weekdays 8 a.m. - 5 p.m. Phone: 505-923-5590 or 1-866-861-7444 E-mail: provcare@phs.org
Note: For security purposes, if a myPRES security access has not been used in six months, the access will be removed and you will need to re-apply.
EpicConnect Citrix Portal
The Citrix connection to EpicConnect (EPIC) is provided for employees of Presbyterian Healthcare Services (PHS) that have been granted access to Epic with your onboarding. The EpicConnect portal will allow your to:
Manage patient care
Securely message colleagues
Track payments
Review online scheduling
EpicConnect Training
If you have questions about EpicConnect or would like to receive training: E-mail: epictraining@phs.org
Need help?
Epic Security 505-923-7111
Clinical questions
Changes to your access
Printing issues
Tools or missing information
IT Service Desk 505-923-6825
Email password reset
Multifactor authentication
Remote access
All non-clinical questions
Note: Access to EpicConnect through Citrix is limited. If you are hired by Presbyterian Healthcare Services or Presbyterian Medical Group, you may be provided with access. Contact your direct manager with access questions.
