Presbyterian
Presbyterian Santa Fe Medical Center
Visiting
Visiting Hours & Policies

Visiting

Visiting Hours & Policies

Revised Visiting Hours

Presbyterian welcomes visitors and knows how important family, close friends and support persons are to the healing and recovery of patients. In general, families and support persons are welcome 24 hours a day, based on patient preference. However, some departments or units have specific guidelines to keep patients safe. (See the grid below for the details of each department/unit.) Staff will work with patients and family/support persons if a different visitor guideline is needed.

Families and designated support persons are welcome to be part of the care process and are respected as part of the care team.

  • Children of any age supervised by an adult are welcomed. If the child is very young, plan to keep the visit short. When visiting with children, please have a responsible adult supervise them to make sure there is a safe and restful environment for the patient, and a good experience for the children.

  • Talk to the children visiting the hospital about things that they might need to know about being in the hospital and the family member’s illness.

The number of visitors for each patient depends on specific unit or department policies. Most of the time, only one (1) visitor may stay with the patient overnight. Nursing staff can work with patients and their families and support persons if there are special visiting needs. Any visitor staying overnight should be respectful of other patients and families who share the same semi-private room.

Visitors, family and designated support persons should follow the hospital’s infection control policies and any instructions given by staff.

  • Visitors should wash their hands before entering and after leaving a patient’s room.

  • Wearing a medical-grade face mask is recommended for all visitors and is required on some units where patients are immunosuppressed. Staff will inform you if a mask is required. These masks will be given to the visitor as needed and should be worn while in the hospital.

  • Family, guests of the patient and designated support persons with known symptoms of illness or other diseases should not visit. If a visitor needs to be present (such as a patient’s parent, guardian, child), the visitor will need to wear a medical grade face mask.

  • At times, the number of visitors may be limited or they may asked to leave a patient room, the hospital or clinic. A staff member will let visitors know when they may return to the patient’s room.

Specific Area Visitation Guidelines

Specific Area

Visitor Policy

Adult Inpatient
Two (2) support persons/visitors are welcomed at a time.* (Talk to the nurse leader if you have special needs.)
Adult Intensive/ Critical / Cardiac Care Units
Two (2) support persons/visitors are welcomed at a time.* (Talk to the nurse leader if you have special needs.)
Pediatrics non-ICU
The family should talk about visitation with the bedside nurse or charge nurses for their infant or child.* One (1) parent per patient is welcome to stay overnight.
NICU
The family should talk about visitation with the bedside nurse or charge nurses for their infant. Two (2) visitors per patient at one time, one of whom will have a patient identifier band.* There are no in-unit sleeping arrangements for parents. Brothers and sisters may visit patients while following NICU guidelines.
PICU
The family should talk about PICU visits with the bedside nurse or charge nurse for their infant or child.* Up to four (4) visitors per patient are welcomed in the PICU Visitors’ Lounge. Other visitors must wait in Main Lobby waiting areas. One parent per patient is welcome to stay overnight.
Labor & Delivery/ Family Birthing Centers/ Mother & Baby Care/ Maternal Special Care Units
The number of visitors welcomed in the birthing room is decided by the patient’s wishes, but no more than four (4) visitors at a time.* Only one (1) visitor is welcomed in triage, operating and recovery areas.
Behavioral Health Unit – Adult and Child/Adolescent at Presbyterian Kaseman Hospital
Unless prior arrangements are made, the visiting hours are: Monday to Friday 6:00 p.m. – 7:00 p.m. Saturday and Sunday 3:00 p.m. – 5:00 p.m. Two (2) visitors are welcomed at a time.
Emergency Departments including PresNow locations
Two (2) visitors per patient in the patient room. One (1) visitor elsewhere in the emergency department (hall beds, waiting room, etc.). At times, the number of visitors may be limited or asked to wait outside, due to the limited seating in the lobby or patient waiting room spaces.
Hospice Inpatient Unit at Presbyterian Kaseman Hospital
Visitation hours are 24 hours a day, seven days a week; two (2) visitors are welcomed at a time.* Visitors may alternate with others upon exiting the facility, but not more frequently than every two hours. Visitors must log in at the nurse’s station before visiting a patient.
PMG Clinics and Physician Office Buildings
Two (2) visitors/ support persons are welcomed at a time. A support person may accompany the patient to departments if help with walking or motility is needed.
Hospital Outpatient Departments
Two (2) visitors/ support persons are welcomed at a time. A support person may accompany the patient to hospital outpatient departments if help with walking or motility is needed.
Surgery & Surgical Preoperative Areas
One (1) adult visitor may accompany patients for scheduled surgeries. Visitors should wait in available lobby space while the patient has surgery.
Post Anesthesia Care Unit – PACU (Recovery Room)
Parents of pediatric patients are welcome to visit in the Recovery Area. One (1) visitor may visit adult patients in the discharge area ONLY of the PACU.

*Visitors to patients with a diagnosis of COVID-19 will be offered masks or personal protective equipment (PPE) and instructed how to wear this equipment. Note that wearing PPE by visitors is an important infection control measure when visiting a COVID-19 patient, but it does not guarantee visitor safety and may not prevent the visitor from contracting COVID-19.

We’ve Got You Covered

From primary care to specialty visits, Presbyterian’s network of providers is here to help with all of your family’s medical needs. Search for a provider by location, specialty or affiliated hospital.

Become a Volunteer

Presbyterian offers a wide variety of volunteer opportunities from the gift shop to information desk, patient transport or pet therapy. Find out how you can give the gift of your time.

Access Your Health Information

For secure online access to view test results, contact your provider, request medication renewals or schedule an appointment, sign up for a MyChart account today.