Effective Date: December 1, 2022
PLEASE READ THE FOLLOWING TERMS CAREFULLY.
BY ACCESSING, USING, THE PHS.ORG WEBSITE, OR REGISTERING WITH THE MYPRES WEB PORTAL OR MYPRESS APP (THE PHS.ORG “WEBSITE”, THE MYPRES “PORTAL” OR THE MYPRES “APP”, COLLECTIVELY REFERRED TO AS THE “SITES”), YOU AGREE, ON BEHALF OF YOURSELF OR YOUR MINOR DEPENDENTS, IF ANY (TOGETHER, “YOU”), THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE WEBSITE, PORTAL, OR APP, YOU AGREE TO BE BOUND BY, THESE TERMS OF USE. IF YOU ARE NOT ELIGIBLE, OR DO NOT AGREE TO THESE TERMS OF USE, THEN YOU DO NOT HAVE PERMISSION TO USE THE WEBSITE, PORTAL, OR APP. YOUR USE OF THE WEBSITE, PORTAL, OR APP CONSTITUTES AN AGREEMENT BY YOU TO BE BOUND BY THESE TERMS OF USE.
Presbyterian Healthcare Services, ("PHS"), has made every effort to ensure that the contents of the Sites are correct and complete and to present all information contained on the Sites accurately, however additions, deletions, and/or changes may occur. The information is also limited in nature and does not necessarily contain all the applicable terms, conditions, limitations, or exclusions of the products and services referenced.
No Emergency Services
YOU CANNOT CONTACT EMERGENCY SERVICES THOUGH THE SITES, AND THERE IS NO 24/7 MONITORING AVAILABLE THROUGH THE SITES. IN THE EVENT OF AN EMERGENCY, OR IF YOU THINK YOU HAVE A CONDITION THAT REQUIRES URGENT MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT, PLEASE DIAL 911 ON YOUR TELEPHONE OR SEEK CARE FROM YOUR LOCAL EMERGENCY ROOM, URGENT CARE, OR OTHER FIRST RESPONDERS IMMEDIATELY. CERTAIN FEATURES WITHIN THE SITES MAY ASSIST YOU IN LOCATING EMERGENCY SERVICES. THESE SERVICES MAY BE PROVIDED BY A THIRD-PARTY APPLICATION AND ARE FOR PLANNING PURPOSES ONLY. INFORMATION FROM THE THIRD-PARTY SERVICES MAY DIFFER FROM ACTUAL CONDITIONS, AND MAY NOT BE SUITABLE FOR YOUR SPECIFIC SITUATION. YOU MUST EXERCISE INDEPENDENT JUDGMENT WHEN USING THE SERVICES TO ENSURE THAT THE SERVICES ARE SUITABLE FOR YOUR SPECIFIC SITUATION AND IS SAFE FOR END USERS AND OTHER THIRD PARTIES.
ePHI Risk Acceptance and Protected Health Information
For more information about how Presbyterian protects the privacy of your health information, please see Presbyterian's Privacy and Security information.
No International Use
The Sites are intended for users located within the United States. We make no representation that the Sites are appropriate or available for use outside of the United States. Access to the Sites from countries or territories or by individuals where such access is illegal is prohibited.
Disclaimer
Information on the Sites is provided "AS IS" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The data set forth herein is for informational purposes only, and no warranty is made that the information is error-free.
Some areas of the Sites may provide links to other external sites that we don't own, control, or influence. We reference third-party websites that we think might be of interest to you, but we are not responsible for the content or privacy practices used by other site owners. Please note that once you leave the Sites, either by using a link we may have provided for your convenience or by specifying your own destination, PHS accepts no responsibility for the content, products and/or services provided at these non-PHS locations and disclaims responsibility for their content and accuracy. PHS does not control, endorse, promote, or have any affiliation with any other website unless expressly stated herein.
Limitation of Liability
IN NO EVENT WILL PHS BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES ARISING OUT OF ANY USE OF THE SITES, OR ANY OTHER HYPER-LINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR DATA ON YOUR EQUIPMENT, OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES. Users of the Sites agree that PHS has no liability with respect to any actions taken as a result of or in connection with viewing any information contained on the Sites. You agree to use the Sites and submit information at your own risk.
Changes to the Sites
Information may be changed or updated at any time and without notice. PHS has no obligation to update information presented on the Sites, so information contained herein may be out of date at any given time. PHS may also make improvements and/or changes in the products and/or programs described in this information at any time without notice.
Additional Conditions for Access to the Sites
Information on the Sites is provided and made available by PHS solely as a convenience and PHS has and assumes no obligation to continue to make the Sites available or to grant access to any person who fails to comply with the terms and conditions for use of the Sites. PHS may also make improvements and/or changes in the products and/or programs described in this information at any time without notice. If PHS determines, in its sole discretion, that you have not complied with any term or condition required for use of the Sites, it may terminate your access to the Sites and any services provided by the Sites without prior notice. Such action removes your authorization to access or use the Sites and requires you to destroy all electronic or other materials and copies of such materials obtained from the Sites, but you will still be bound by the agreements and warranties made by you, and by the disclaimers and limitations of relating to use of the Sites.
You agree to inform PHS immediately of any change in your employment or other status, which results in your no longer having a reason to access the information available on the Sites. In addition, if access to the Sites is granted to an employee or independent contractor pursuant to the employee's or contractor's relationship with an employer, the employer agrees that it will immediately inform PHS of the termination of all such relationships so that PHS may deny access to the Sites for such terminated individuals.
Products and Services Offerings
The Sites may highlight PHS's health products and services. The product and/or services descriptions, if any, provided on the Sites are not intended to constitute offers to sell or solicitations in connection with any product or service. All products are not available in all areas and are subject to applicable regulation areas and in many instances may be offered only through employers or other plan sponsors. Specific products may not be available in both self-funded and insured forms. Covered services and preferred benefits are provided under the terms of the applicable plan contract, including limitations and exclusions. Anyone interested in a particular product should contact PHS to determine whether the product and/or service is available in their jurisdiction, and to request a copy of the applicable policy for a complete description of the product and/or service in question.
Electronic Communications
By signing up for electronic communications it is understood that you grant express permission to Presbyterian Healthcare Services and/ or Presbyterian Health Plan or any agent acting on their behalf to communicate with you via any electronic mail addresses and any phone numbers that have been provided, including cellular/wireless devices, through means of individual or automatically generated electronic mail, person to person phone calls, automated phone calls and automatically generated text messaging. Message and data rates may apply.
When you sign up for text messages from Presbyterian Healthcare Services, you are signing up to receive text messages related to your relationship with Presbyterian Healthcare Services, including updates related to your visits, MyChart account, one-time passcode, billing notifications, prescription reminders, and care management. You can opt-out of SMS messages by texting STOP to 31082. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from 31082. If you want to join again, sign up using MyChart or text HELP to 31082 for instructions. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at
. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. Our Privacy Policy is https://mypres.phs.org/Pages/privacy.aspx. Contact us at .Trademarks and Intellectual Property Rights
All service-marked, trademarked, and registered items are the sole and exclusive property of PHS unless otherwise noted. All rights are reserved. Downloads, copies, or mirrors of the Sites are forbidden without prior consent from PHS; this does not apply to the various forms and documents available in PDF format on the Sites which are specifically designated for users.
Not a Solicitation
Nothing in the Sites should be construed as a solicitation or offer to purchase coverage, services, or products from PHS or any of its affiliated companies.
Not a Substitute for Professional Healthcare or Advice
The information contained in the Sites is general in nature and is not a substitute for professional healthcare. It is not meant to replace the advice of healthcare professionals. If you have specific healthcare needs, or for complete health information, please see a doctor or other healthcare provider.
Accessing the Sites and Account Security
We reserve the right to withdraw or amend the Sites, and any service or material we provide on the Sites, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Sites is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Sites, or the entirety of the Sites. We reserve the right to suspend, discontinue or deny your access to and use of the Sites for any lawful reason.
You are responsible for making all arrangements necessary for you to have access to the Sites. Our services are accessed remotely using the internet, data networks, and devices which can access the internet, and which can operate the Sites and our website (“Infrastructure”). We make the Sites and our website available for access using Infrastructure but are not responsible for Infrastructure ourselves. The Sites operate a PC or Laptop or mobile device with a current released version of Google Chrome, and at least 1 prior released version. PHS reserves the right to update the iOS and Android versions supported, and to discontinue supporting older versions of iOS or Android, at any time. The Sites require a consistent 4G or faster data connection and do not operate reliably on 3G, GPRS or EDGE connections. If you wish to use the Sites, you should ensure you have an internet-enabled device and a sufficient internet connection available. You acknowledge that technical or security threats or issues affecting the Infrastructure may require us to suspend our services in order to ensure they are secure or operating optimally.
You are responsible for ensuring the security of the Infrastructure you use to access the Sites. We strongly recommend that if you are using a wireless network to access the Sites, you avoid use of public wi-fi facilities in favor of a personal wi-fi connection, and that the wireless network is secured with at least WPA-2 security. We recommend that the device from which you access the App is password protected, set to lock after a short period of inactivity, and protected with suitable security features.
From time to time, updates to the Sites may be made available to you. We recommend that you use the latest version of the App at all times, to take advantage of the latest enhancements and important updates. Depending on the update, you may not be able to use the App until you have downloaded the latest version of the App and accepted any updated Terms of Use.
To access the Sites, App, or some of the resources they offer, you may be asked to provide certain registration details or other information. It is a condition of your use of the Sites that all the required information you provide on the Sites is correct, current, and complete. We may contact you by telephone, mail, or email to verify your myPRES account information. We may request further information from you, and you agree to provide such further information to ensure the validity of your account.
If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to the Sites or portions of it using your user name, password, or other security information. You agree to notify us promptly of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared device so that others are not able to view or record your password or other personal information.
iOS Biometric Authentication
You can use Touch ID® or Face ID® to log in to the App instead of your user ID and password. You must agree to the terms and conditions on your personal device to enable Touch ID or Face ID. Please ensure that Touch ID or Face ID is also enabled on your device in order to enable it for the App.
You acknowledge and agree that anyone with saved biometric information on your device will have authority to access your PHS account and will be authorized to initiate transactions through the App.
PHS ADVISES YOU TO REVIEW AND CONFIRM THAT ALL REGISTERED BIOMETRIC INFORMATION BELONGS TO INDIVIDUALS WITH AUTHORITY TO INITIATE TRANSACTIONS ACCESSED THROUGH THE APP. BY USE OF THE APP, PHS ACCEPTS YOUR REPRESENTATION THAT ANYONE WITH REGISTERED BIOMETRIC INFORMATION IS AUTHORIZED TO VIEW INFORMATION AND TRANSACT ON THE APP.
PHS does not provide the Touch ID or Face ID technology and does not save or access your biometric information.
PHS does not save your myPRES password to your device.
Android Biometric Authentication
You can use Fingerprint to log in to the App instead of your user ID and password. You must agree to the terms and conditions on your personal device to enable Fingerprint. Please ensure that Fingerprint is also enabled on your device in order to enable it for the App.
You acknowledge and agree that anyone with fingerprints saved on your device will have authority to access the App and will be authorized to initiate transactions through the App.
PHS ADVISES YOU TO REVIEW AND CONFIRM THAT ALL REGISTERED BIOMETRIC INFORMATION BELONGS TO INDIVIDUALS WITH AUTHORITY TO INITIATE TRANSACTIONS ACCESSED THROUGH THE APP. BY USE OF THE APP, PHS ACCEPTS YOUR REPRESENTATION THAT ANYONE WITH REGISTERED BIOMETRIC INFORMATION IS AUTHORIZED TO VIEW INFORMATION AND TRANSACT ON THE APP.
PHS does not provide the Fingerprint technology and does not save or access your fingerprints.
PHS does not save your myPRES password to your device.
PHS has the right to disable any user name, password, or other identifier, whether chosen by you or provided by us, at any time if, in our opinion, you have violated any provision of these Terms of Use.
Laws and Regulations
Access to and use of the Sites are subject to applicable federal, state, and local laws and regulations.
Forum Selection and Litigation
Use of the Sites shall be governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflicts of law provisions. You agree to submit to the personal jurisdiction of the courts of the State of New Mexico for any cause of action arising out of this Agreement. If a court deems any part of this Agreement invalid, the remaining parts shall remain in full force and effect. You agree to file any cause of action with respect to this Agreement and your rights and obligations in the State of New Mexico within one year after the cause of action. You agree that a cause of action filed after this date is barred.
Web Privacy
PHS works to protect the Sites. Although we always try to use the most up-to-date encryption technology, please be aware that unauthorized third parties could obtain illegal access to the Sites.
PHS routinely gathers data on the Sites usage, such as how many people visit the Sites, the sections they visit, what time they visit, how long they stay, etc.
We use third-party advertising companies to serve ads on sites which we advertise with. Third-party advertising technology:
Uses information derived from your visits to the Sites and the sites on which we advertise to serve ads to you;
Places a unique third-party cookie or cookies on your browser;
In addition, we may use Web beacons, provided by third-party advertising companies, to help manage and optimize our online advertising. Web beacons enable us to recognize a browser's cookie when a browser visits the Sites, and to learn which banner ads bring users to the Sites.
If you wish to "opt-out," you may do so now by registering your email with the Network Advertising Initiative.
Contact Us
If you have questions or comments concerning the Sites, please Contact Us.
Interpreter Services
We offer free interpreter services to answer any questions you may have about our health or drug plan. Just call us at
.