Avoid Claim Denials: Effective July 1, 2026, all ordering, rendering and prescribing providers must be individually enrolled with New Mexico Medicaid.Learn more
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Claims

Checking Claim Status


The easiest way to check the status of a claim is through the myPRES portal. Providers can access myPRES 24 hours a day, seven days a week. If additional assistance is needed, please contact the Provider Claims Activity Review and Evaluation (CARE) Unit (505) 923-5757 or 1 (888) 923-5757.

Login to myPRES to Check Status

Access comprehensive claims resources designed to support providers, including correct coding submission guidelines, electronic claims tools, contracted clearinghouse information and more.

Turquoise Claims

The New Mexico Health Care Authority (HCA) launched Turquoise Claims, a single-point-of-entry process for Medicaid claims, on March 23, 2026. Providers need to ensure they make changes to their Medicaid claims submission processes to avoid claim delays or denials.

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Claims Reference and Correct Coding Guides

View helpful claims reference and coding resources such as Correct Coding Medical Review Guides, New Mexico Medicaid Provider Type Taxonomy Guides, Medicaid enrollment guidelines and more. These tools are designed to support providers in remaining up to date on current claims guidance and regulations.

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Claims Payment and Submission

Claims payment and submission information supporting provider billing workflows. View for important guidance on electronic claims, e‑payments, recovery of overpayments, required claims forms and more.

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Contracted Clearinghouses

Presbyterian and its behavioral health partner, Magellan, contract with several external Electronic Data Interchange (EDI) clearinghouses. These clearinghouses act as a third party between providers and Presbyterian and/or Magellan for processing claims.

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Presbyterian Health Plan News & Updates

Stay in the know about program updates, training opportunities and other developments at Presbyterian that could impact your practice.

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Become a Presbyterian Health Plan Contracted Provider

We are committed to efficient and effective service to make healthcare administration work for you. Let's transform healthcare together.

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