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Provider Portals

Tools & Resources

Provider Portals

Our provider portals will help keep you up to date on administrative functions related to patient and member care.

PROVIDERConnect Portal

The PROVIDERConnect portal hosts a variety of resources to simplify administrative tasks for providers. Capabilities of the portal include:

  • Eligibility verification

  • Claims information

  • Payment tracking

  • Adjustment requests

  • Prior authorizations/Benefit certifications

  • Provider directory profile updates

Apply for access to PROVIDERConnect (through myPRES login)

PROVIDERConnect Training

If you would like to receive training in person, please contact your Provider Network relationship team. You can access the online user manual here:

PROVIDERConnect User Guide

Provider Directory and Profile Updates

View the Provider Directory Update Your Provider Directory Profile

Need help? Contact the PROVIDERConnect eHelp Desk

Hours: Weekdays 8 a.m. - 5 p.m. Phone:

or E-mail:

Note: For security purposes, if a myPRES security access has not been used in six months, the access will be removed and you will need to re-apply.

EpicConnect Citrix Portal

The Citrix connection to EpicConnect (EPIC) is provided for employees of Presbyterian Healthcare Services (PHS) that have been granted access to Epic with your onboarding. The EpicConnect portal will allow your to:

  • Manage patient care

  • Securely message colleagues

  • Track payments

  • Review online scheduling

EpicConnect Training

If you have questions about EpicConnect or would like to receive training: E-mail:

Need help?

Epic Security

  • Clinical questions

  • Changes to your access

  • Printing issues

  • Tools or missing information

IT Service Desk

  • Email password reset

  • Multifactor authentication

  • Remote access

  • All non-clinical questions

Note: Access to EpicConnect through Citrix is limited. If you are hired by Presbyterian Healthcare Services or Presbyterian Medical Group, you may be provided with access. Contact your direct manager with access questions.

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