Awards, Honors and Recognitions
Presbyterian Healthcare Services and Plains Regional Medical Center are recognized as leaders in the healthcare field. Some of the awards received recently include:
2024 Awards, Honors & Recognitions
Plains Regional Medical Center has earned the 2023 SHPBest™ “Superior Performer” Patient Satisfaction Award Presbyterian Healthcare at Home at Plains Regional Medical Center has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient satisfaction score that ranked in the top 20 percent of all eligible SHP clients for the 2023 calendar year.
The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2023 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 3,200 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.
Presbyterian named LGBTQ+ Healthcare Equality High Performer. All nine Presbyterian hospitals across the state have been recognized as “LGBTQ+ Healthcare Equality High Performers” in the Human Rights Campaign Foundation's annual Healthcare Equality Index (HEI). Presbyterian received the highest score in New Mexico and is the first healthcare system in the state with more than one hospital recognized.
HEI evaluates healthcare facilities on policies and practices dedicated to the equitable treatment and inclusion of LGBTQ+ patients, visitors and employees.
To demonstrate that they are going beyond the basics when it comes to adopting policies and practices in LGBTQ+ care, facilities are evaluated on detailed criteria in four central pillars:
Foundational Policies and Training in LGBTQ+ Patient-Centered Care;
LGBTQ+ Patient Services and Support;
Employee Benefits and Policies; and,
Patient and Community Engagement.
Presbyterian’s systemwide focus on improving health equity in our community is led by the Presbyterian Community Health team and our Chief Inclusion and Diversity Officer. Learn more about Inclusion, Diversity and Equity and our Commitment to Health Equity at Presbyterian.
2020 Awards, Honors & Recognitions
Presbyterian ranked second in nation by Lown Index. Presbyterian Healthcare Services received an A+ overall and was named second among 305 health care systems by the Lown Institute Hospitals Index, a new national ranking of U.S. hospitals and health systems.
The Lown Institute, a Brookline, Mass.-based nonpartisan think tank created the Lown Institute Hospitals Index to help hospitals better serve and support their communities. The Index shows how nearly 3,300 U.S. hospitals compare on 42 performance indicators. The measures fall under three categories:
Civic Leadership, which assesses a commitment to equity, inclusion and community health;
Value of Care, which measures use of unnecessary services; and
Patient Outcomes, which evaluates patient safety, satisfaction, and clinical outcomes.
Presbyterian received A or A+ grades on all three measures, scoring highest in the categories of inclusivity, patient safety and avoiding overuse measures.
Lincoln County Medical Center, Presbyterian Española Hospital and Plains Regional Medical Center recognized as Baby-Friendly®. In recognition of their commitment to exceptional care for mothers and babies, Lincoln County Medical Center, Plains Regional Medical and Presbyterian Española Hospital have all been named Baby-Friendly® designated birth facilities.
This prestigious designation by Baby-Friendly USA, Inc. recognizes hospitals and birthing centers that offer breastfeeding mothers the information, confidence and skills needed to successfully initiate and continue breastfeeding their babies.
To qualify as Baby-Friendly, a hospital must show it has implemented 10 evidence-based practices that support breastfeeding and undergo a rigorous on-site survey. Baby-Friendly® hospitals and birthing facilities must adhere to the Ten Steps to Successful Breastfeeding to receive and retain the designation.
2019 Awards, Honors & Recognitions
Plains Regional Medical Center Home Health Care Recognized for Patient Experience. HealthInsight New Mexico recognized Plains Regional Medical Center Home Health Care with a 2018 Home Health Consumer Assessment of Health Care Providers and Systems (HHCAHPS) recognition certificate in February 2019. Agencies receiving the HHCAHPS Recognition Certificate have ranked in the top 25 percent nationally on HHCAHPS scores, which shows they are providing their patients with an excellence experience of home care, according to HealthInsight New Mexico.
2018 Awards, Honors & Recognitions
Plains Regional Medical Center Earns Quality Awards. In recognition of its commitment to patient quality and safety, Plains Regional Medical Center has earned recent awards from the New Mexico Hospital Association (NMHA) and HealthInsight New Mexico.
PRMC earned the Hospital Improvement Innovation Network (HIIN) Award from the NMHA for two years of performance improvement evidenced by measurements of quality and patient safety. The award was presented on September 26, 2018 at the 73rd Annual Meeting of the New Mexico Hospital Association in Albuquerque.
PRMC is one of 15 New Mexico hospitals recognized for excellence during the 2016-2018 phase of HIIN. The multi-year program supported by the Centers for Medicare and Medicaid Services aims to ensure better care for individuals and populations throughout the state. PRMC was recognized for significant improvement in decreasing the number of hospital readmissions and surgical site infections.
