Notification of Data Security Incidents

March 18, 2025

Presbyterian Healthcare Services reports email incident

ALBUQUERQUE, N.M. - Presbyterian Healthcare Services announced today that letters have been mailed to some health plan members regarding recent unauthorized access to an employee's email account containing private information.

The suspected phishing incident involved an unidentified third-party who gained access to the email account of an employee and may have obtained emails or attachments in the account.

When the incident was discovered, Presbyterian immediately secured the account and began an investigation, which concluded on January 21, 2025. The unauthorized access occurred on August 22, 2024, and was limited to one employee’s email account – there was no access to the Presbyterian electronic health record or any other Presbyterian system.

This email account included name and date of birth, and might have contained Social Security number and limited medical treatment/diagnosis information, provider name, and health insurance information. The unauthorized access to the email account did NOT involve financial or credit card account information.

Impacted individuals can contact 1-877-423-0668 or see https://app.idx.us/account-creation/protect for information about this event and to discuss appropriate steps to take to protect their credit identity.

November 4, 2024

Presbyterian Healthcare Services vendor reports data security incident

A Presbyterian Healthcare Services vendor recently experienced a data security incident. Please learn more here: www.tcnotification.com