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Notification of Data Security Incidents


At Presbyterian, we are committed to protecting the privacy of our patients and members.

Presbyterian Health Plan Announces Misdirected Mailing

Presbyterian Health Plan (Presbyterian) announced today that it began mailing letters to some of its health plan members regarding a misdirected mailing that occurred on October 1, 2020. At that time, we discovered that a letter had been sent to some members under their name but with a different member’s address.

The letter contained member names, reminders about recommended health screenings for managing their health care treatment, and contact information for care coordination. The mailing did not involve Social Security numbers, financial or credit card information, or any information contained in medical systems or any other health information. Presbyterian is not aware of any improper or attempted use or disclosure of health screening information.

Presbyterian recommends that potentially affected individuals review the statements they receive from their health plan and health care provider(s). If there are services that the individual did not receive, they should contact the health plan or provider(s) immediately. For any additional questions, any potentially affected individuals can call 1-833-905-3234, Monday through Friday, 7 a.m. to 7 p.m. Mountain Time.

Protecting the privacy, security, and confidentiality of every individual’s health information is Presbyterian’s top priority. Presbyterian has taken corrective action to prevent any recurrence and to ensure that this type of misdirected mailing error does not occur in the future.