Privacy & Security

Notices of Privacy Practices

The 'Notices of Privacy Practices' describe how Presbyterian safeguards your Protected Health Information (Medical Records), and your rights with regard to that information:

For Patients of Hospitals, Clinics, and Home Health Services:

• Joint Notice of Privacy Practices for Presbyterian Healthcare Services
• Notificación Conjunta de Las Practicas Referentes a la Privacidad del Presbyterian Healthcare Services

For Patients of Albuquerque Ambulance Services:

• Notice of Privacy Practices for Albuquerque Ambulance Services

For Presbyterian Health Plan & Presbyterian Insurance Company Members:

• Joint Notice of Privacy Practices for Presbyterian Health Plan and Presbyterian Insurance Company Members
• Notification Conjunta de Las Practicas Referentes a la Privacidad del Presbyterian Health Plan Inc. y el Presbyterian Insurance Company, Inc.

Requesting Access to or Copies of Your Protected Health Information (Medical Records):

COVID-19 Advisory: Due to COVID-19, we are only open for medical record walk-ins by appointment at Presbyterian Kaseman Hospital and Presbyterian Rust Medical Center. Patients can make appointments from 8 a.m. to 5 p.m. (closed for lunch from 12 p.m. to 1 p.m.) at Kaseman on Mondays and Tuesdays, and at Rust on Wednesdays. Please call (505) 841-1944 to schedule an appointment. All other hospital locations are closed for medical record pick-up.

To request that your Protected Health Information (Medical Records) be released to another party, or to obtain a copy yourself, please complete an authorization form.

• Authorization Form for Release of Protected Health Information (Medical Records)
• Autorización para el Uso Y Liberación De Expedientes de Salud

To request a correction (amendment) to your Protected Health Information (Medical Records), please complete an authorization form. Your provider cannot consider any changes to your medical record until you complete this form. Submission of this form does not guarantee that your record will be changed as requested.

• Request to Correct/Amend Protected Health Information
• Solicitud para Corregir o Enmendar Información de Salud del Paciente

Submit completed authorization forms by fax, email or mail.
Fax: 505-841-1153
Email: phsroi@phs.org
Mail: Release of Information/Medical Records
PO Box 26666
Albuquerque, NM 87125

Request through MyChart

If you have a MyChart account, you can request your Presbyterian medical records for free through the “Medical Records” tab after logging into your account. After you make a request, your records will be available for you to download and print for one month.

You can only request records for yourself or a child under the age of 14 and cannot request records for an adult proxy.

If you do not have a MyChart account you can register for one at www.phs.org/mychart

For more information or help submitting an authorization contact us at 505-841-1944.

Health Information Privacy Complaint

If you believe your health information privacy rights, or the rights of someone else, were violated, please complete and submit the form below.

• ​Health Information Privacy Complaint

Interpreter Services

We offer free interpreter services to answer any questions you may have about our health or drug plan. Just call us at 1-800-797-5343.