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Privacy & Security

Notices of Privacy Practices

The 'Notices of Privacy Practices' describe how Presbyterian safeguards your Protected Health Information (Medical Records), and your rights with regard to that information:

For Patients of Hospitals, Clinics, and Home Health Services:

For Patients of Albuquerque Ambulance Services:

For Presbyterian Health Plan & Presbyterian Insurance Company Members:

Requesting Access to or Copies of Your Protected Health Information (Medical Records):

COVID-19 Advisory: Due to COVID-19, we are only open for medical record walk-ins by appointment at Presbyterian Kaseman Hospital and Rust Medical Center. Patients can make appointments on Mondays at Kaseman and Wednesdays at Rust between 8 a.m. to 5 p.m. (closed for lunch from 12 p.m. to 1 p.m.). Please call (505) 841-1944 to schedule an appointment. All other hospital locations are closed for medical record pick-up.

To request that your Protected Health Information (Medical Records) be released to another party, or to obtain a copy yourself, please complete an authorization form.

Submit completed authorization forms by fax, email or mail.
Fax: 505-841-1153
Mail: Release of Information/Medical Records
PO Box 26666
Albuquerque, NM 87125

Request through MyChart

If you have a MyChart account, you can request your Presbyterian medical records for free through the “Medical Records” tab after logging into your account. After you make a request, your records will be available for you to download and print for one month.

You can only request records for yourself or a child under the age of 14 and cannot request records for an adult proxy.

If you do not have a MyChart account you can register for one at

For more information or help submitting an authorization contact us at 505-841-1944.

Health Information Privacy Complaint

If you believe your health information privacy rights, or the rights of someone else, were violated, please complete and submit the form below.

Interpreter Services

We offer free interpreter services to answer any questions you may have about our health or drug plan. Just call us at 1-800-797-5343.