Privacy & Security

Notices of Privacy Practices

The 'Notices of Privacy Practices' describe how Presbyterian safeguards your Protected Health Information (Medical Records), and your rights with regard to that information:

For Patients of Hospitals, Clinics, and Home Health Services:

• Joint Notice of Privacy Practices for Presbyterian Healthcare Services
• Notificación Conjunta de Las Practicas Referentes a la Privacidad del Presbyterian Healthcare Services

For Patients of Albuquerque Ambulance Services:

• Notice of Privacy Practices for Albuquerque Ambulance Services

For Presbyterian Health Plan & Presbyterian Insurance Company Members:

• Joint Notice of Privacy Practices for Presbyterian Health Plan and Presbyterian Insurance Company Members
• Notification Conjunta de Las Practicas Referentes a la Privacidad del Presbyterian Health Plan Inc. y el Presbyterian Insurance Company, Inc.

Requesting Access to or Copies of Your Protected Health Information (Medical Records):

COVID-19 Advisory: Due to COVID-19, we are only open for medical record walk-ins by appointment at Presbyterian Kaseman Hospital and Rust Medical Center. Patients can make appointments on Mondays at Kaseman and Wednesdays at Rust between 8 a.m. to 5 p.m. (closed for lunch from 12 p.m. to 1 p.m.). Please call (505) 841-1944 to schedule an appointment. All other hospital locations are closed for medical record pick-up.

To request that your Protected Health Information (Medical Records) be released to another party, or to obtain a copy yourself, please complete an authorization form.

• Authorization Form for Release of Protected Health Information (Medical Records)
• Autorización para el Uso Y Liberación De Expedientes de Salud

Submit completed authorization forms by fax, email or mail.
Fax: 505-841-1153
Email: phsroi@phs.org
Mail: Release of Information/Medical Records
PO Box 26666
Albuquerque, NM 87125

Request through MyChart

If you have a MyChart account, you can request your Presbyterian medical records for free through the “Medical Records” tab after logging into your account. After you make a request, your records will be available for you to download and print for one month.

You can only request records for yourself or a child under the age of 14 and cannot request records for an adult proxy.

If you do not have a MyChart account you can register for one at www.phs.org/mychart

For more information or help submitting an authorization contact us at 505-841-1944.

Health Information Privacy Complaint

If you believe your health information privacy rights, or the rights of someone else, were violated, please complete and submit the form below.

• ​Health Information Privacy Complaint

Interpreter Services

We offer free interpreter services to answer any questions you may have about our health or drug plan. Just call us at 1-800-797-5343.