Privacy & Security

Notices of Privacy Practices

The 'Notices of Privacy Practices' describe how Presbyterian safeguards your Protected Health Information (Medical Records), and your rights with regard to that information:

For Patients of Hospitals, Clinics, and Home Health Services:

• Joint Notice of Privacy Practices for Presbyterian Healthcare Services
• Notificación Conjunta de Las Practicas Referentes a la Privacidad del Presbyterian Healthcare Services

For Patients of Albuquerque Ambulance Services:

• Notice of Privacy Practices for Albuquerque Ambulance Services

For Presbyterian Health Plan & Presbyterian Insurance Company Members:

• Joint Notice of Privacy Practices for Presbyterian Health Plan and Presbyterian Insurance Company Members
• Notification Conjunta de Las Practicas Referentes a la Privacidad del Presbyterian Health Plan Inc. y el Presbyterian Insurance Company, Inc.

Requesting Access to or Copies of Your Protected Health Information (Medical Records):

To request that your Protected Health Information (Medical Records) be released to another party, or to obtain a copy yourself, please complete an authorization form.

• Authorization Form for Release of Protected Health Information (Medical Records)
• Autorización para el Uso Y Liberación De Expedientes de Salud

Submit completed authorization forms by fax or mail.
Fax: 505-841-1370
Mail: Release of Information/Medical Records
PO Box 26666
Albuquerque, NM 87125

For more information or help submitting an authorization contact us at 505-841-1944.

Health Information Privacy Complaint

If you believe your health information privacy rights, or the rights of someone else, were violated, please complete and submit the form below.

• ​Health Information Privacy Complaint

Interpreter Services

We offer free interpreter services to answer any questions you may have about our health or drug plan. Just call us at 1-800-797-5343.