FAQs

You can complete a self-screening to determine if you need a test by asking yourself the following questions:

• Do I have any symptoms of COVID-19?
  (Symptoms may include a fever with a temperature over 100.0 F, chills or shivering, muscle aches, headache, sore throat, cough, difficulty breathing, a changed or reduced sense of smell or taste, congestion or runny nose, nausea or vomiting, and/or diarrhea.)
• Have I had close contact (within 6 feet for a total of 15 minutes or more over a 24-hour period) with someone who has been confirmed to have COVID-19?

If you answered yes to either you should be tested as soon as possible and quarantine until you receive your test results.
Testing locations can be found here.

You can also have your symptoms screened by contacting the state Coronavirus Hotline at 1-855-600-3453.

To help us keep our patients and employees safe, before going to your doctor’s office, an urgent care clinic, PRESNow or the emergency room, you should self-screen by asking yourself the following questions:

• Do I have any symptoms of COVID-19?
  (Symptoms may include a fever with a temperature over 100.0 F, chills or shivering, muscle aches, headache, sore throat, cough, difficulty breathing, a changed or reduced sense of smell or taste, congestion or runny nose, nausea or vomiting, and/or diarrhea.)
• Have I had close contact (within 6 feet for a total of 15 minutes or more over a 24-hour period) with someone who has been confirmed to have COVID-19?

If you answered yes to either you should be tested as soon as possible and quarantine until you receive your test results.

Statewide testing locations can be found here.

You can also have your symptoms screened by contacting the state Coronavirus Hotline at 1-855-600-3453.

If you are experiencing severe symptoms or if you think you have a medical emergency, call 911 or go to the nearest hospital.

Generally, there is no charge to you for COVID-19 testing. If you have health insurance, COVID-19 testing will be billed to your insurance. Depending on your plan, your insurance may still require you to pay a co-pay, coinsurance or high deductible related costs related to the COVID-19 test.

If you have Presbyterian Health Plan, have been screened and recommended for testing, or have scheduled an appointment for testing ahead of a procedure or surgery, you will not have co-pay, coinsurance or high deductible related costs.

If you do not have health insurance and are recommended to get tested, Presbyterian will cover the cost of testing.

If you receive any other services (such as blood tests, X-rays, or breathing treatments) related to diagnosing or treating COVID-19, you may have to pay out-of-pocket costs. Please check with your health insurance company to find out more.

If you screen negative for COVID-19, you will likely not get a recommendation for COVID-19 testing. Instead, you can work with your provider to address your health concerns.

You can visit findatestnm.org for testing options in your community.

While you wait for your test results, please stay home, self-isolate and take care of your symptoms. You should plan to self-isolate until your test results are confirmed to avoid potentially exposing others to COVID-19.

Track Your COVID-19 Test Results

At-home test results are available in 15 minutes. Tests completed in a clinic or other setting may take 3 to 5 days to be processed after your test.

While waiting for your test results, please take precautions including staying home, washing your hands frequently and cleaning high-touch surfaces.

Track Your COVID-19 Test Results

If you test a Presbyterian location, your test results will be available through MyChart.

There are several vaccines available for COVID-19. Learn more here.

There are also several effective treatment options if you test positive for COVID-19. Learn more about COVID-19 treatment options at findatreatmentnm.com.

If you receive any other services (such as blood tests, X-rays, or breathing treatments) related to diagnosing or treating COVID-19, you may have to pay out-of-pocket costs. Please check with your health insurance company to find out more.

Learn more about COVID-19 test options for PHP members.

If you purchase an FDA-approved, at-home, over-the-counter COVID-19 test outside of a network pharmacy, you can get reimbursed for up to $12.00 per test, including taxes by filing a claim via mail or online. You can be reimbursed for up to eight individual FDA-approved, at-home tests per month, per member of your plan.

Please note that you cannot be reimbursed for at-home tests that are not approved by the FDA.

We will cover up to eight individual FDA-approved, at-home, over-the-counter COVID-19 tests per month, per member of your plan if the tests are obtained from an in-network pharmacy using your insurance card. If you purchase the tests out-of-pocket, we will reimburse up to $12.00 per test for up to eight tests per month per member of your plan.

If you are given a self-administered test kit at your provider’s office or at a testing site, it does not count as an at-home test and will be billed accordingly through your health plan.