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PHP Member Coverage & Resources

We appreciate the opportunity to be your partner in health, especially during this trying time when the COVID-19 crisis is so deeply impacting many of you throughout our community. Here are some resources to help you get through this pandemic and stay well.

COVID-19 coverage

As a Presbyterian health plan member, there will be no cost to you for anything related to COVID-19 screening, testing or medical treatment. You won’t pay copays, deductibles or coinsurance with in-network providers for visits related to COVID-19, whether at a clinic, hospital or using remote care. If you are on a high deductible health plan (HDHP), you will also have no cost for these services. Note: Members insured through PNM or TriCore should contact their employer about costs for COVID treatment.


Getting healthcare services

You may be concerned about upcoming appointments and getting healthcare services not related to COVID-19.

Most healthcare facilities remain open and many providers, including Presbyterian facilities, are adding remote care options for their patients. If you feel you cannot wait to get care, do not hesitate to seek the care you need. You can learn more about what is going on at our Presbyterian facilities during this time by reading our Frequently Asked Questions (FAQs)

As a Presbyterian plan member, you already have access to no cost, 24/7 care options:

  • PresRN

    Speak with a Presbyterian nurse if you are not feeling well and do not know what to do.
    Call 505-923-5570 or 1-866-221-9679

  • Video Visits

    Meet with a licensed healthcare provider for non-urgent medical conditions. Now available at no cost to our HDHP plan members.
    Schedule a Video Visit

If you are a Presbyterian Medical Group (PMG) patient you can also use:

  • Online Visits

    Answer a few questions about your non-urgent condition and a PMG provider will diagnose your condition, treat your symptoms, and prescribe medications.
    Request an Online Visit

  • MyChart

    Securely access your electronic records and message your care team.
    Access MyChart


Getting prescriptions

We are here to help if you have trouble getting your medications. If you are without access to your ongoing prescription medications due to the COVID-19 pandemic, please contact your pharmacy for refills. If you encounter any barriers, please call the Presbyterian Customer Service Center using the phone number on the back of your member ID card and choose the pharmacy option to reach one of our pharmacy specialists.

There are also options for medication delivery:

  • Many pharmacies, including Walmart, CVS and Walgreens, are offering medication delivery services. Contact your pharmacy to learn more.
  • You can also sign up for mail-order delivery of your ongoing medications by going to myPRES and select Prescriptions. You may also call OptumRx (our mail-order partner) at 1-866-528-5829. Using mail order saves you money and allows you to get a 90-day supply of your medication.

Therapy and counseling options

If you are already seeing a behavioral health provider, we encourage you to check with them on what options they are offering you right now.

We also offer these confidential, no cost remote care therapy options.

  • Talkspace

    Text therapy via secure mobile app, also with audio and video options
    Note: This service is not currently available to our Centennial Care and Medicare members.
    Talkspace

  • On to Better Health

    Online access to guided therapy programs and self-help tools
    On to Better Health

  • New Mexico Crisis and Access Line

    This service lets New Mexicans call and text counselors and peer support workers and access mental health resources.
    New Mexico Crisis and Access Line


Financial hardship resources

If you have lost your job or health insurance coverage, need childcare or food, or have questions about housing and bills, visit newmexico.gov for helpful information.