With Online Visits we can save you a trip to your provider’s office. Through our online system, Presbyterian Medical Group providers diagnose, treat, and prescribe medications. All you need to do is answer a few questions about your condition and then go to the nearest pharmacy. Online Visits is available 24 / 7*.
There is no cost for Online Visits at this time.
The online medical interview takes approximately ten minutes and for many conditions your treatment plan will be ready in an hour. If your condition requires in-person treatment, we’ll send your responses to your provider and schedule an appointment so you get care as soon as possible.
Online Visits is available to people 18 and older who have been previously seen in person within the Presbyterian Healthcare Services delivery system in the past 36 months.
A few of the common conditions treated through Online Visits include:
- Bladder infection / UTI
- Cough, cold, allergies
- Sinus pain or pressure
- Sore throat
- Pink eye
- Ear pain
- Lower back pain
- Smoking cessation
- GERD (gastroesophageal reflux disease)
Online Visits may not be the best option if you have:
- A diagnosed condition that affects the immune system
- A fever, vomiting, or diarrhea for more than 2 weeks
- Trouble with normal activities, such as getting dressed or eating
- Severe, crushing chest pain
*Responses from Presbyterian Medical Group providers will be provided during the days and hours listed below:
Monday - Friday, 7:00 a.m. - 6:00 p.m.
Saturday - Sunday, 8:00 a.m. - 3:00 p.m.
Holiday Hours, 7:00 a.m. - 4:00 p.m.
Customer Service is available.
Phone: (505) 923-7747
Monday - Friday, 7:30 a.m. - 5:00 p.m.
Saturday, 8:00 a.m. - 12:00 noon