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Online Visits

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Online Visits is a convenient telehealth care option that treats many common conditions and minor illnesses using an online medical interview form. Through our online system, Presbyterian Medical Group providers diagnose and provide care instructions via email. If a prescription is necessary, it will be sent to the pharmacy of your choice.

Online Visits is not to be used for emergency needs. If you think you may be having a medical emergency, please call 911 or go to the emergency department nearest you.

How does Online Visits work?

  • You will answer multiple choice questions using an online medical interview form about how you (or your child) are feeling and your symptoms.
  • A Presbyterian Medical Group provider will review your answers and provide a diagnosis.
  • Your diagnosis and care instructions will be emailed to you.
  • If a prescription is provided, you can pick it up at the pharmacy of your choice.
  • If your condition is determined to be more serious than can be treated through Online Visits, you will be contacted to have a video call with the provider, or you may be asked to schedule an in-office visit.

What conditions are treated?

For children ages 4-17

  • Cough/cold/sore throat
  • Rash
  • Pink eye
  • Head lice
  • Burns
  • Acne (ages 12+)

For ages 18+

  • Bladder infection / UTI
  • Flu
  • Cough, cold, allergies
  • Sinus pain or pressure
  • Sore throat
  • Pink eye
  • Ear pain
  • Rashes
  • Lower back pain
  • Smoking cessation
  • GERD (gastroesophageal reflux disease)

Online Visits also may not be the best option if you have:

  • A diagnosed condition that affects the immune system
  • A fever, vomiting, or diarrhea for more than 2 weeks
  • Trouble with normal activities, such as getting dressed or eating
  • Severe, crushing chest pain

Accepted insurances and cost

Your responsibility, if any, for charges related to telehealth services is determined by your insurance plan. Please check with your health insurer if you have any questions.

Online Visits FAQs

When can I complete the form and expect a diagnosis and care instructions?

You can access and complete the online medical interview form anytime, 24 hours a day, 7 days a week. It takes about 10 minutes to complete.

Your answers will be reviewed by a Presbyterian Medical Group provider and a diagnosis and care instructions will be emailed to you during these days and hours:
Monday - Friday, 7:00 a.m. - 6:00 p.m.
Saturday, Sunday and holidays, 8:00 a.m. - 3:00 p.m.

If a prescription is necessary, it will be sent to the pharmacy of your choice.

Will I see or talk to a provider?

For most conditions, you will not see or talk to a provider. All interactions will happen via the online medical interview form and email.

If your condition requires more information, the provider may add a telehealth video call to the visit. If this happens, you will receive a text message to start the video call. Message and data rates may apply.

If your condition requires in-person treatment, our customer service center will call you and schedule an appointment, so you get care as soon as possible.

Can I get care for my children using Online Visits?

Yes, Online Visits is available to anyone at least four years old. You can register your child by calling 505-923-7747.

Can I use Online Visits while I’m traveling outside of New Mexico?

No. The patient (and parent or legal guardian for a pediatric patient) will need to be physically in New Mexico at the time of using Online Visits.

What type of medications are available through Online Visits?

Online Visits uses a limited list of medications when a prescription is necessary. Providers cannot prescribe outside of the list. Controlled medications, such as narcotics, will not be prescribed.

Who can I call if I have a question or need support?

Customer service is available by calling 505-923-7747 during these days and hours:
Monday - Friday, 7:00 a.m. - 6:00 p.m.
Saturday, Sunday and holidays, 8:00 a.m. - 3:00 p.m.