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Urgent Care Video Appointments

Presbyterian Medical Group Urgent Care providers can assist you with minor illnesses and injuries such as coughs, flu, sinus infections, rashes, fevers, small cuts, and more.

With an urgent care video appointment, you will have access to a Presbyterian Medical Group provider in real time, similar to an in-person office visit. Video appointments allow you to talk with your provider about your health condition or concerns and get a treatment plan more immediately.

What should I expect during an urgent care video appointment?

At your appointment time you will receive a notification on your device to start the video appointment. Once you accept the visit by clicking on your notification, the video appointment will begin. Message and data rates may apply.

What conditions are treated?

Accepted Insurances and Cost

Telehealth (video) appointments that are scheduled through a Presbyterian Urgent Care clinic will be charged the same as if you were having an in-person appointment, including any applicable out-of-pocket costs. Please check with your health insurer if you have any questions.


Urgent Care Video Appointment FAQs

What are the computer requirements?

For a video appointment, you will need a device that has a camera and audio capabilities. This can include a smartphone, tablet, or computer.

How can I test my device?

Before your appointment, check your device using our compatibility tool.

Test Your Device Now

What if I am not able to be treated by video?

If you believe your condition will require a physical exam, we recommend that you schedule an in-person urgent care appointment.

If our urgent care provider determines during your video appointment that you should come in to be seen, we’ll help you schedule an in-person appointment, so you get care as soon as possible.

What if I need labs or X-rays?

We offer walk-in X-ray services in many of our Presbyterian Medical Group clinic locations. TriCore Reference Laboratories also provides blood collection and specimen collection services in many locations throughout the Albuquerque / Rio Rancho metro area, including in several of our clinics. During your urgent care video appointment, your provider will help you identify a location close to you.

What if I have technical issues?

Your provider will try to troubleshoot with you in real time. The visit will be rescheduled or your provider will ask you to come in if you are unable to complete the visit, at no extra charge.

Can I schedule an urgent care video appointment for a dependent?

Yes, you can schedule an urgent care video appointment for your dependents.

How to Request Proxy Access

Patients under the age of 18 must have a parent or legal guardian present during their urgent care video appointment unless they are being seen for a diagnosis that does not require parental consent for treatment. Screenings and treatment that do not require parental consent are HIV testing, sexually transmitted diseases, pregnancy and family planning and some types of behavioral health counseling.

Can I do an urgent care video appointment if I am not in New Mexico?

If you are currently traveling or living outside of the state, our urgent care providers will be unable to treat you during a video appointment. At this time, our providers are only licensed to practice medicine in New Mexico.

How is an urgent care video appointment different from Online Visits?

With an urgent care video appointment, you will have access to a Presbyterian Medical Group provider in real time, similar to an in-person office visit. Video appointments allow you to talk with your provider about your health condition or concerns and get a treatment plan more immediately.

Is an urgent care video appointment covered by my insurance?

Video appointments that are scheduled through a Presbyterian urgent care clinic will be charged the same as if you were having an in-person appointment, including any applicable out-of-pocket costs. Please check with your health insurer if you have any questions.

Why would I want to see a provider through a video appointment?

Video appointments allow you to schedule an appointment at a time that works for you and have your visit from your home, work, or wherever you have a strong internet connection. Instead of driving to and waiting in a clinic, you connect to your appointment at the scheduled time to receive care.