Skip to Content

Urgent Care Video Appointments

Request an Urgent Care Video Visit Now

A Presbyterian Medical Group care team can assist you with minor illnesses and injuries such as coughs, flu, sinus infections, rashes, fevers, small cuts, and more.

With on-demand urgent care video visits, you will have access to a provider in real time, similar to an in-person office visit. Video visits allow you to talk with a provider about your health condition or concerns and get a treatment plan more immediately.

What should I expect during an urgent care video appointments?

We want to make getting care simple and easy.

  • When you select "Request a video visit," you will be given the option to log into your Presbyterian MyChart account or to create an account.
  • Once you log into MyChart, you will immediately be able to request an Urgent Care video visit. You will be walked through the steps to be placed in line to see a provider. Our goal is to see patients within 30 minutes.
  • You must complete eCheck-In to enable the Join Video button and be placed in a virtual waiting room.
  • Following the visit, you will receive a copy of your After Visit Summary with care instructions.

What conditions are treated?

Accepted Insurances and Cost

Your responsibility, if any, for charges related to telehealth services is determined by your insurance plan. Please check with your health insurer if you have any questions.

Urgent Care Video Appointments FAQs

What are the computer requirements?

For a video visit, you will need a device that has a camera and audio capabilities. This can include a smartphone, tablet, or computer.

How can I test my device?

Before your visit, check your device using our compatibility tool.

Test Your Device Now

What if I am not able to be treated by video?

If you believe your condition will require a physical exam, we recommend that you schedule an in-person urgent care appointment.

If our urgent care provider determines that you should come in to be seen, we’ll help you schedule an in-person appointment, so you get care as soon as possible.

What if I need labs or X-rays?

We offer walk-in X-ray services in many of our Presbyterian Medical Group clinic locations. TriCore Reference Laboratories also provides blood collection and specimen collection services in many locations throughout the Albuquerque / Rio Rancho metro area, including in several of our clinics. The provider will help you identify a location close to you.

What if I have technical issues?

If you need assistance, please call Technical Service at (505) 923-5590 or 1-866-861-7444, 24 hours, 7 days a week.

Can I use urgent care video visits for a dependent?

Yes, you can. You will need to set up proxy access via MyChart.

How to Request Proxy Access

Patients under the age of 18 must have a parent or legal guardian present during their urgent care video appointment unless they are being seen for a diagnosis that does not require parental consent for treatment. Screenings and treatment that do not require parental consent are HIV testing, sexually transmitted diseases, pregnancy and family planning and some types of behavioral health counseling.

Can I use urgent care video visits if I am not in New Mexico?

If you are currently traveling or living outside of the state, our urgent care providers will be unable to treat you during a video visit. At this time, our providers are only licensed to practice medicine in New Mexico.

How are urgent care video visits different from Online Visits?

With urgent care video visits, you will have access to a provider in real time, similar to an in-person office visit. Video visits allow you to talk with a provider about your health condition or concerns and get a treatment plan more immediately.

Is urgent care video visits covered by my insurance?

Your responsibility, if any, for charges related to telehealth services is determined by your insurance plan. Please check with your health insurer if you have any questions.