Centennial Care Medicaid Plans

Centennial Care Medicaid Plans

Need Help?

Phone: 505-923-5200 or 1-888-977-2333

TTY: 711

Navajo Hotline: 505-923-5157 (in Albuquerque) 1-888-806-8793 (outside Albuquerque)

Phone hours: Monday through Friday, 8:00 a.m. - 6:00 p.m.


Live chat for members: Start Now

Address: 9521 San Mateo Blvd, NE Albuquerque, NM 87113

PresRN: 505-923-5677 or 1-888-730-2300

New Mexico Crisis and Access Line: 1-855-662-7474

We have free interpreter services to answer any questions you may have about our health or drug plan. Just call us at 1-855-592-7737 (TTY 711)

Issues or Concerns?

Have you had a problem with your Medicaid coverage or suspect fraud?

Fraud & Abuse Notices of Privacy Practices

Reporting Critical Incidents

Helpful Resources

NM Human Services Department - Centennial Care Overview

ClickotineTransportation, Lodging & Meals FAQsSecure Mobile App informationHSD Emergency Rental Assistance Program FAQHSD Emergency Rental Assistance Program Press Release

Travel Reimbursement Request Form

Centennial Rewards

Centennial Care will reward you for doing something good for your health. You can earn points for making certain healthy choices. If you get certain medical tests or fill certain prescriptions (drugs) that help keep you healthy, you will earn reward points. Spend your rewards points on health, wellness and fitness items.

How Do I Earn Centennial Rewards?

You earn Centennial Rewards points by making certain healthy choices. Centennial Care Rewards may be subject to certain exclusions and restrictions based on the Healthcare Effectiveness Data and Information Set (HEDIS), as modified by your health plan. HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA). Call us at 1-877-806-8964 or TTY 1-844-488-9722 for more information or if you have questions.

How Do I Track and Spend Centennial Rewards?

In order to track your Centennial Rewards, you need to register for a Centennial Rewards account. Go to the Centennial Rewards website and Register Now, or call 1-877-806-8964.

You can spend your reward points on fun, healthy items from the Centennial Rewards Catalog or call 1-877-806-8964 or TTY 1-844-488-9722 to have one mailed to you.

Such services are funded in part with the State of New Mexico.

Centennial Rewards COVID-19 Vaccine Video