Transportation Benefits

Presbyterian Turquoise Care provides non-emergency transportation to covered medical and behavioral health services. Our transportation partner has different types of transportation available. The type you qualify for is based on your medical need, your pickup location, and where you are going.

Our transportation partner offers:

• Ambulatory vehicles for members who can walk around without assistance (for example, standard passenger vehicles like a sedan) 

• Public, fixed-route bus (for example, ABQ City Bus Transportation)

• Through-the-door services when support is needed getting from your door at home into the vehicle 

• Shared transportation vehicle, where you share a ride with other members to the same location. 

• Wheelchair equipped vehicles

Our transportation partner will ask questions to find out what type of ride you need. They will also ask you questions about the visit to be sure that they know the location you are requesting to go to.

Emergency Transportation

If you need emergency transportation for a life-threatening situation, call 911 or the emergency telephone number in your area. We cover emergency transportation by ambulance, air ambulance, or specially-equipped van. You should always carry your Presbyterian Turquoise Care member ID card with you. 

Same-day Transportation

You can get same-day transportation only if you need urgent healthcare services and don’t have a ride. You can’t get same-day transportation if you forgot to arrange a ride for a scheduled appointment.

If you are sick and feel like you need to see your primary care provider (PCP) that same day, call your PCP. They will help you decide if you should come in that day or if you can do a video visit. The PCP may send you to an urgent care center instead. 

How to Get Transportation

If you need a ride to your appointment, call:

Presbyterian Customer Service Center Monday-Friday, 8 a.m. to 6 p.m.

or

Secure Transportation 24 hours a day, seven days a week You can call at any time to check a reservation or for discharge-related requests.

 or 

Schedule a ride online Save time and book your medical trips in advance using our Itineris Passenger app for free. To register for this service, please visit your app store to download.

When to call

You should call the Presbyterian Customer Service Center or the transportation provider before your appointment to schedule a ride.

You must call at least 48 hours before your scheduled appointment. Advance notice is required for transportation so that the best type of service can be arranged.

You will need the following information when you schedule a ride

• Your full name and date of birth

• Your member ID number (look on your Presbyterian Turquoise Care member ID card)

• Date and time of the appointment

• Provider’s or facility’s name, address and phone number

• List of your special needs, such as oxygen, wheelchair, walker, medical attendant, etc.

• Reason for the appointment, such as primary care, dental, vision, behavioral health or prenatal appointment

Presbyterian or Secure Transportation will call your doctor or other healthcare provider to verify your appointment prior to your scheduled visit.

Such services are funded in part with the State of New Mexico.