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Transportation Benefits

Presbyterian Centennial Care provides non-emergency transportation to covered medical and behavioral health services. Our transportation provider has different types of transportation available. The type you qualify for is based on your medical need, your pickup location, and where you are going.

Transportation solutions include:

  • Public, fixed-route bus (for example, ABQ City Bus Transportation)
  • Fixed-route rail (Amtrak, Rail Runner Express)
  • Fixed-route regional bus (Greyhound)
  • Regional shuttle services (offered by the community)
  • Commercial air
  • Door-to-door shared-transportation vehicle

The transportation provider will ask questions to find out what type of ride you qualify for. They will also ask you questions about the visit to be sure that they know the location of the office. Based on the type of transportation, you may need to change the times of your visits.

Emergency Transportation

If you need emergency transportation for a life-threatening situation, call 911 or the emergency telephone number in your area. We cover emergency transportation by ambulance, air ambulance, or specially equipped van. You should carry your Presbyterian Centennial Care member ID card with you at all times.

Same-day Transportation

You can get same-day transportation only if you need urgent healthcare services and don’t have a ride. You can’t get same-day transportation if you forgot to arrange a ride for a scheduled appointment.

If you are sick and feel like you need to see your primary care provider (PCP) that same day, call your PCP. He or she will help you decide if you should come in that day. The PCP may send you to an urgent care center instead.

How to Get Transportation

If you need a ride to your appointment, call:

  • Secure Transportation
  • 24 hours a day, seven days a week
  • You can call at any time to check a reservation or for discharge-related requests.
  • 505-923-6300 or 1-855-774-7737

Schedule a ride online
Save time and book your medical trips in advance using our new Itineris Passenger app for free. To register for this service, please visit your app store to download.

When to call

You should call the Presbyterian Customer Service Center or the transportation provider before your appointment to schedule a ride.

You must call at least 48 hours before your scheduled appointment. Advance notice is required for transportation so that the best type of service can be arranged.

You will need the following information when you schedule a ride

  • Your full name and date of birth
  • Your member ID number (look on your Presbyterian Centennial Care member ID card)
  • Date and time of the appointment
  • Provider’s or facility’s name, address and phone number
  • List of your special needs, such as oxygen, wheelchair, walker, medical attendant, etc.
  • Reason for the appointment, such as primary care, dental, vision appointment, behavioral health or prenatal

Presbyterian or Secure Transportation will call your doctor or other healthcare provider to verify your appointment prior to your scheduled visit.

Such services are funded in part with the State of New Mexico.

Need Help?

505-923-5200 or 1-888-977-2333
Navajo Hotline:
505-923-5157 (in Albuquerque)
1-888-806-8793 (outside Albuquerque)
Phone hours:
Monday through Friday,
8:00 a.m. - 6:00 p.m.
Live chat for members:
Start Now
9521 San Mateo Blvd, NE
Albuquerque, NM 87113
505-923-5677 or 1-888-730-2300
New Mexico Crisis and Access Line:

We have free interpreter services to answer any questions you may have about our health or drug plan. Just call us at 1-855-592-7737 (TTY 711).

Issues or Concerns?

Have you had a problem with your Medicaid coverage or suspect fraud?