Presbyterian
Employer-Offered Plans
New Mexico Retiree Health Care Authority

Employer-Offered Plans

Need Help?


Phone:

 or 

TTY:

711

Email:

info@phs.org

Hours:

Weekdays 7:00 a.m. - 6:00 p.m.

Issues or Concerns?

Have you had a problem with your coverage?


Fraud & Abuse

Notices of Privacy Practices

New Mexico Retiree Health Care Authority (Non-Medicare)

Presbyterian Health Plan, Inc. is pleased to be a health partner with New Mexico Retiree Health Care Authority.

NEW BENEFITS

Fitness Pass

Access to more than 10,000 national, regional and local fitness, recreation and community centers for you and your enrolled dependents 18 and over for only $22.50/mo. per member.

*Some gyms may charge a registration or annual fee.

Learn more about the Fitness Pass

Login to myPRES to enroll in Fitness Pass

Dedicated Member Service Team

You now have access to a highly trained, dedicated customer service team that can help:

  • Navigate you to the most cost-effective level of medical care, whether it’s a virtual visit, outpatient options, or urgent or emergency care.

  • Find in-network primary care providers (PCPs) and specialists and schedule appointments.

  • Answer questions about your benefits and help coordinate benefits for your personalized needs.

  • Assist with follow-up care and claims resolution.

Contact us at 

 or 1-888-ASK-PRES (), TTY 711, Monday through Friday from 7 a.m. to 6 p.m.

Community Health Worker Program

Our community health workers work and live in the same communities as you and are specially trained to help you get what you need to stay as healthy as possible. They can help you find housing, food, utility assistance, transportation and translation services, and they will help you schedule a visit with a healthcare provider. They can also help you better manage other health conditions such as pregnancy, asthma, diabetes, high blood pressure, behavioral health, and substance use problems.

This service is confidential and provided at no additional cost to you. For more information, call 

.

Disease Management Programs

As a member, you have access to several comprehensive disease management programs at no additional cost to you. If you have diabetes, asthma, chronic obstructive pulmonary disease (COPD), congestive heart failure (CHF), or coronary artery disease (CAD), our licensed nurses will work collaboratively with your healthcare provider to provide you with coaching and self-management tools.

To enroll in one or more of these Healthy Solutions programs, call

or email healthysolutions@phs.org. Our care coordinators also provide support for managing cancer or low back pain/musculoskeletal conditions.

To enroll in one or more of the care coordination programs, call 

 or email phpreferral@phs.org

Assist America

You have the protection of Assist America’s global emergency travel assistance services 24 hours a day, 365 days a year. This unique program immediately connects you to services when experiencing a medical emergency while traveling 100 miles or more away from a permanent residence or in another country. First, download the free Assist America Mobile App, then log in with reference number 01-AAPXI-10071. For questions, contact Assist America’s Operations Center at 

 (or  outside of the USA).


ACCESS HEALTHCARE SERVICES

As a Presbyterian Health Plan member, you will have peace of mind knowing that you have access to the care and services you need.


BENEFITS OVERVIEW

The Summary Plan Description provides an overview of the coverage and copayments. Important information to check out includes:

Premier PPO Summary Plan DescriptionValue HMO Summary Plan Description2024 Summary of Benefits Brochure

SERVICE OUTSIDE OF NEW MEXICO

Presbyterian members receive in-network benefits outside of New Mexico with our collaboration with Aetna Signature Administrators® to offer access to Aetna’s PPO network with more than 1.5 million participating physicians and ancillary providers, including over 6,000 hospitals. To search for providers in the national network please use the link below.

National Network of Medical Providers National Network of Behavioral Health Providers


PRESCRIPTION DRUG COVERAGE

New Mexico Retiree Health Care Authority's Presbyterian Health Plan includes prescription drug coverage through Express Scripts.

Login to your account at http://www.express-scripts.com/

Express Scripts Phone:

For more information on prescription drug benefits, see

Understanding Formularies

Formulary Terms