PresRN Nurse Advice Line
Not sure if you should seek care? Presbyterian Health Plan members can call and talk with a Presbyterian nurse 24/7, including holidays, at no charge to help you figure out what to do.
If you’re having a medical emergency, call 911.
Call PresRN
Hours
Insurance
Turquoise Care Members
Medicare Members
All Other Presbyterian Members
What is PresRN?
PresRN is a nurse advice line and an easy way to speak with a Presbyterian nurse if you are not feeling well and do not know what to do. One of our qualified nurses will listen to your health concerns and give you the options for caring for you and/or your family.
When should I call the nurse advice line?
You’re not sure where to go for care
New or changing symptoms
After-hours or weekend questions
To check if home care is okay or if you should go in
For general health questions, even if you’re not having any symptoms
Reminder: PresRN is not for emergencies. If you think you and/or your family is having a medical emergency, call 911.
How does a nurse advice line work?
A nurse will ask you about your symptoms and health history.
Using trusted guidelines, the nurse will guide you to the right type of care, including self-care at home, a virtual visit, in-person care or the emergency room, if needed.
We can notify your doctor or care team about the call so you can get follow-up care.
What other virtual care options do you offer?
Members can access a variety of virtual care options through VirtualPRES, including urgent care, primary care, behavioral health, and dermatology. For more information, visit our VirtualPRES page.