Online Visits treats many common conditions and minor illnesses for adults and children using an online medical interview form that takes approximately ten minutes to complete. A Presbyterian Medical Group provider will review your answers and provide a diagnosis and care instructions via email. If a prescription is provided, you can pick it up at the pharmacy of your choice.
Online Visits is not to be used for emergency needs. If you think you may be having a medical emergency, please call 911 or go to the emergency department nearest you.
Some of the common ailments that can be treated through Online Visits include cough, sore throat, bladder infection or UTI (urinary tract infection), ear pain, pink eye, rash or fever.
You can access and complete the online medical interview form anytime, 24 hours a day, 7 days a week. Your diagnosis and care instructions will be emailed to you Monday - Friday, 7:00 a.m. - 6:00 p.m. and Saturday, Sunday and Holidays, 8:00 a.m. - 3:00 p.m. If a prescription is included in your care plan, it will be sent to the pharmacy of your choice.
Your responsibility, if any, for charges related to telehealth services is determined by your insurance plan. Please check with your health insurer if you have any questions.
For more information about the Online Visits process, an expanded list of conditions treated and who can be seen using this telehealth option, please visit the
Online Visits information page.