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Telehealth Care

Telehealth Care

Telehealth or telemedicine appointments are visits with a Presbyterian provider through video or online messaging services. Using telehealth allows you to safely and conveniently access care when you may have difficulty in scheduling an in-person visit. It also provides you the flexibility to get the care you need to get and stay healthy.

While many routine health concerns can be managed with a telehealth appointment, you may still need to come into one of our PMG clinics for an in-person visit, depending on your healthcare needs. Be sure to check with your insurance plan to find out your coverage and any out-of-pocket costs before scheduling a telehealth appointment.



Online VisitsUrgent Care Video AppointmentPrimary / Specialty Care Video AppointmentMyChart - Message Your Provider
ProvidersNext available Presbyterian Medical Group providerNext available Presbyterian Medical Group providerEstablished Presbyterian Medical Group primary, specialty or behavioral health care providerEstablished Presbyterian Medical Group provider or care team
Estimated CostVaries by insuranceVaries by insuranceVaries by insuranceFree
Scheduled Appointment

No.
Once you have completed the online medical interview, Presbyterian Medical Group providers will diagnose, treat and prescribe medications as needed.
Get Started

Yes.
Appointments can be scheduled online or by calling the clinic.
Schedule Now

Yes.
If you have a Presbyterian MyChart account and have been seen by the provider, you can schedule online through MyChart

If you do not have MyChart or have not been seen by the provider you can schedule by calling the clinic.
Find a Location

No.
MyChart can be used to send and receive non-urgent medical messages with your care team.
Get Started



Online Visits

What are Online Visits?

Online Visits treats many common conditions using an online medical interview that takes approximately ten minutes to complete. By answering a few questions about your condition, our Presbyterian Medical Group providers can diagnose and treat your condition online. Some of the common ailments that can be treated through Online Visits include cough, sore throat, bladder infection or UTI (urinary tract infection), ear pain, rash or fever. If you think you may have a medical emergency requiring a higher level of care, please call 911 or go to the emergency department nearest you. You can access the Online Visits medical interview anytime, 24 hours a day, 7 days a week. Responses will be provided Monday-Friday, 7:00 a.m.-6:00 p.m. and Saturday, Sunday and Holidays, 8:00 a.m. – 3:00 p.m.

Online Visits are offered at no-cost for Presbyterian Health Plan members. For patients enrolled with another insurance provider, standard benefits apply and you may be responsible for any applicable out-of-pocket costs. Please check with your health insurer if you have any questions.

For more information about the Online Visits process, an expanded list of conditions treated and who can be seen using this telehealth option, please see the Online Visits information page.

Online Visits is not to be used for emergency needs.

Who are the providers?

A Presbyterian Medical Group provider will review your answers to the online medical interview, determine a treatment plan and may prescribe treatment for your problem. If your condition is felt to be more serious, you may also need to have a video call with the provider, or you may be asked to schedule an in-office visit. You will be notified if you need further follow-up.

How do I start the Online Visits process?

Visit the Online Visits information page to start the process.


Urgent Care Video Appointments

What are Urgent Care Video Appointments?

These appointments are scheduled healthcare provider visits for minor illnesses and injuries such as colds, earaches, skin rashes, sore throat, fevers and other non-emergency types of problems. If you think you may have a medical emergency requiring a higher level of care, please call 911 or go to the emergency department nearest you.

They are scheduled through our Presbyterian urgent care clinics and are charged the same as an in-person (clinic) appointment. Please check with your health insurer if you have any questions.

Who are the providers?

One of Presbyterian’s urgent care providers, including all ages (children through adults) or children-only providers, will see you at your video appointment. You will have access to the provider as if you were having an in-person office visit. Your appointment will give you time to talk to the healthcare provider about your health conditions and current concerns and get a treatment plan from the provider.

How do I schedule an Urgent Care Video Appointment?

Visit our online scheduling tool to find available urgent care video appointments in your area.

How do I start an Urgent Care Video Appointment?

Prior to your appointment time, you will get a notification on your mobile device to start the video appointment. Start the visit by clicking on the notification, and your video appointment will begin. Note that message and data rates may apply.


Primary, Specialty, Behavioral Health Care Video Appointments

What are Primary, Specialty, Behavioral Health Care Video Appointments?

These appointments are scheduled with your established Presbyterian Medical Group provider. Check with your provider to see if your next appointment can occur with the convenience of telehealth. If you think you may have a medical emergency requiring a higher level of care, please call 911 or go to the emergency department nearest you.

These appointments are charged the same as an in-person appointment. Please check with your health insurer if you have any questions.

Who are the providers?

Video appointments will be scheduled with your established primary, specialty or behavioral health care provider.

How do I schedule a Primary, Specialty, Behavioral Health Care Video Appointment?

You can schedule a video appointment by calling the office of your provider or by logging into your MyChart account. Depending on your medical concerns or problems, you may be asked to come into the office for an in-person visit with a member of your care team.

How do I start a Primary, Specialty, Behavioral Health Care Video Appointment?

Prior to your appointment time, you will get a notification on your mobile device to start the video appointment. Start the visit by clicking on the notification, and your video appointment will begin. Note that message and data rates may apply.


MyChart

What is MyChart?

As a Presbyterian Medical Group patient, you have secure online access to your Presbyterian electronic health records through your MyChart account. With MyChart you can send and receive non-urgent medical messages with your care team, You can also request prescription renewals, view test results, review details of your visits or patient instructions, access your health summary and much more.

Learn more

Who are the providers?

Your established Presbyterian Medical Group provider or care team will review and reply to your message, usually within two business days.

How do I sign up for MyChart?

If you have been seen by a Presbyterian Medical Group provider, you can sign up for MyChart.
Register now

Once you have registered, you can access MyChart by logging in to myPRES, and selecting the “Access MyChart” button.
Login here

How do I send a message to my provider or care team?

Once you are logged into your MyChart account, select the “Messages” tab at the top of the screen. You will be notified by email when the provider or care team has responded to your message.