Telehealth Care

Online Visits treats many common conditions and minor illnesses for adults and children using an online medical interview form that takes approximately ten minutes to complete. A Presbyterian Medical Group provider will review your answers and provide a diagnosis and care instructions via email. If a prescription is provided, you can pick it up at the pharmacy of your choice.

Online Visits is not to be used for emergency needs. If you think you may be having a medical emergency, please call 911 or go to the emergency department nearest you.

Some of the common ailments that can be treated through Online Visits include cough, sore throat, bladder infection or UTI (urinary tract infection), ear pain, pink eye, rash or fever.

You can access and complete the online medical interview form anytime, 24 hours a day, 7 days a week. Your diagnosis and care instructions will be emailed to you Monday - Friday, 7:00 a.m. - 6:00 p.m. and Saturday, Sunday and Holidays, 8:00 a.m. - 3:00 p.m. If a prescription is included in your care plan, it will be sent to the pharmacy of your choice.

Your responsibility, if any, for charges related to telehealth services is determined by your insurance plan. Please check with your health insurer if you have any questions.

For more information about the Online Visits process, an expanded list of conditions treated and who can be seen using this telehealth option, please visit the Online Visits information page.

A Presbyterian Medical Group provider will review your answers to the online medical interview form and will email you a diagnosis and care plan If your condition is determined to be more serious, you will be contacted to have a video call with the provider, or you may be asked to schedule an in-office visit.

Visit the Online Visits information page to start the process.

These appointments are scheduled healthcare provider visits for minor illnesses and injuries such as colds, earaches, skin rashes, sore throat, fevers and other non-emergency types of problems. If you think you may have a medical emergency requiring a higher level of care, please call 911 or go to the emergency department nearest you.

Your responsibility, if any, for charges related to telehealth services is determined by your insurance plan. Please check with your health insurer if you have any questions.

One of Presbyterian’s urgent care providers, including all ages (children through adults) or children-only providers, will see you at your video appointment. You will have access to the provider as if you were having an in-person office visit. Your appointment will give you time to talk to the healthcare provider about your health conditions and current concerns and get a treatment plan from the provider.

Visit our online scheduling tool to find available urgent care video appointments in your area.

Prior to your appointment time, you will get a notification on your mobile device to start the video appointment. Start the visit by clicking on the notification, and your video appointment will begin. Note that message and data rates may apply.

These appointments are scheduled with your established Presbyterian Medical Group provider. Check with your provider to see if your next appointment can occur with the convenience of telehealth. If you think you may have a medical emergency requiring a higher level of care, please call 911 or go to the emergency department nearest you.

Your responsibility, if any, for charges related to telehealth services is determined by your insurance plan. Please check with your health insurer if you have any questions.

Video appointments will be scheduled with your established primary, specialty or behavioral health care provider.

You can schedule a video appointment by calling the office of your provider or by logging into your MyChart account. Depending on your medical concerns or problems, you may be asked to come into the office for an in-person visit with a member of your care team.

Prior to your appointment time, you will get a notification on your mobile device to start the video appointment. Start the visit by clicking on the notification, and your video appointment will begin. Note that message and data rates may apply.

As a Presbyterian Medical Group patient, you have secure online access to your Presbyterian electronic health records through your MyChart account. With MyChart you can send and receive non-urgent medical messages with your care team, You can also request prescription renewals, view test results, review details of your visits or patient instructions, access your health summary and much more.

Learn more

Your established Presbyterian Medical Group provider or care team will review and reply to your message, usually within two business days.

If you have been seen by a Presbyterian Medical Group provider, you can sign up for MyChart. Register now

Once you have registered, you can access MyChart by logging in to myPRES, and selecting the “Access MyChart” button. Login here

Once you are logged into your MyChart account, select the “Messages” tab at the top of the screen. You will be notified by email when the provider or care team has responded to your message.