Step 1: Login to myPRES
As a Presbyterian plan member, you can access Video Visits from MyHealthPlan within the myPRES dashboard.
Step 2: Request Your Video Visit
You will need to enter your symptoms and confirm your contact information. If you have a copay, you will also need to enter your payment information. A care coordinator will call you after you request a visit and place you into the Waiting Room queue.
Step 3: Your Visit
Within minutes, you will connect with a medical provider. He or she will ask you to describe your medical issue, offer a diagnosis and medical advice, and, if a prescription is appropriate, send one to your pharmacy. Expect your visit to take about 10 minutes once connected.
Step 4: Get Your Visit Summary
Within 24 hours or less following your visit, your visit summary will be available to view/print. Return to your Presbyterian Video Visit profile account via myPRES anytime to review past medical information.
Frequently Asked Questions
Can I see my own doctor with a Video Visit?
A Video Visit gives you access to a nationwide network of board-certified providers, allowing you to request a visit from anywhere in the United States.
If you wish to see your own local provider using a video appointment, you will need to schedule that directly with your provider. Standard co-pays will apply, as with in-person visits.
Will I have to pay for a Video Visit?
A Video Visit is $0 for most members, unless they are on a qualified high-deductible plan. You can contact Presbyterian Customer Service if you are unsure about the Video Visit cost for your plan.
What are common health issues that can be treated with Video Visits?
Note that Video Visit providers cannot prescribe narcotics or lifestyle medications. Please consult with your health plan provider for these types of medications.
- Allergies, hives, skin infections
- Bites and stings
- Cold and flu
- Constipation or diarrhea
- Eye infections or irritations, conjunctivitis
- Joint aches and pains
- Nausea and/or vomiting
- Poison ivy
- Respiratory infection
- Sinus infection
- Skin inflammation
- Sore throat, cough, congestion
- Sports injuries
- Urinary tract infections
Can I request a visit for my minor child?
Yes. A parent can request a video visit for a minor (under age 18) child as long as the parent and child are on the same Presbyterian plan. The parent must have (or create) a myPRES account, login and access Video Visits. Once inside the Video Visit interface, the parent will see a list of minor children and can select who the visit is for.
Can Health Savings Account (HSA) or Flexible Spending Account (FSA) money be used for a Video Visit?
Yes. Because a Presbyterian Video Visit is a qualified medical expense, you can use your FSA and HSA funds to pay for a Video Visit.
What type of equipment will I need for a Video Visit?
To use Video Visits and ensure the best experience, you will need to use a recommended web browser or mobile device:
- Chrome, Safari or Firefox web browser with pop-ups enabled, if using a computer, or
- a smartphone or tablet that is no more than 3 years old, and
- iOS11 or later for Apple mobile devices.
What If I registered for myPRES but can't remember my member ID or password?
You can follow the steps to reset your password or have your user ID sent to you by clicking on the text links on the myPRES login page. If you still have issues logging in, please call
(505) 923-5590 or toll free
What if I don't see the "Video Visit" link?
- Log out of your myPRES account
- Close your browser
- Open a new browser window then log into your account again
If you need assistance logging into your account, please call